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Add You - How Important are Your Customers?
Let me share an inspirational story with you, a metaphor which was the catalyst of my personal growth financially and my very own paradigm shift.Busy working or being financially productive!Once upon a time a very strong woodcutter asked for a j
The attitude of the gen
Most TV commercials you see, radio commercials you hear, training films, and more use the voice of a professional announcer. In the media industry, these much sought after voice pros are called Voice Over Talent.A fine voice over talent can give you a
I was on the telephone with UPS trying to track down a shipment that had to be intercepted so that we could get it to a client sooner. I spoke to a woman at UPS about this and she took all the necessary steps to make it happen. After two hours had passed and I had not received a phone call saying where we could meet the driver to get the packages, I called UPS back. This time I spoke to a gentleman who seemed to be new. He insisted on telling me all the reasons that this could not be done. Fortunately I had dealt with this situation before and knew that it could. After a great deal of frustration I ended the call and called back, this time speaking with another woman. This woman was one of the best customer service reps that I have ran into in a long time - she handled everything and went far above and beyond to fix the situation and make everything work for us. Before long, we got the packages and delivered them to our client.
The attitude of the gen
When in your compliance job interview there are going to be questions you feel comfortable asking, while other you may find more difficult. We’ve come up with ways you shouldn’t answer eight popular job interview questions.What are your strengt
I was on the telephone with UPS trying to track down a shipment that had to be intercepted so that we could get it to a client sooner. I spoke to a woman at UPS about this and she took all the necessary steps to make it happen. After two hours had passed and I had not received a phone call saying where we could meet the driver to get the packages, I called UPS back. This time I spoke to a gentleman who seemed to be new. He insisted on telling me all the reasons that this could not be done. Fortunately I had dealt with this situation before and knew that it could. After a great deal of frustration I ended the call and called back, this time speaking with another woman. This woman was one of the best customer service reps that I have ran into in a long time - she handled everything and went far above and beyond to fix the situation and make everything work for us. Before long, we got the packages and delivered them to our client.
The attitude of the gen
Establishing standards is critical to the success of every business. That is why numerous companies go for ISO 9000 certification, which is a series of globally identified standards and rules that define an effective quality system. ISO standards themselves d
The attitude of the gen
A week out of work is a vacation. You can sleep late in the morning, revel in your newly found free time, shop when the stores are empty, and get around to those chores you have been putting off for too long.Three weeks out of work and you are still re
The attitude of the gen
When I call on businesses offering my web design and hosting services, the first question I ask, naturally, is “Does your business have a web site?” If not, then I ask for the person in charge of these things (for my niche, usually the owner) and give my pit
The attitude of the gentleman that I spoke to, unfortunately, seems to be the norm in customer service these days. UPS is in a fairly unique position due to their almost monopolistic position in the market, but most companies would quickly loose customers if they handled them this way. The attitude of the last woman that I spoke to however was completely different and actually solved my frustrations on the situation. The best marketing campaign in the world will fall flat if your employees do not treat your customers right while the best employees can often multiply the effectiveness of an average marketing campaign. To get the most out of your marketing dollars you should make sure that your employees are properly trained on how to deal with customers and occasionally use "mystery customers" to spot test them.
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