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Add You - Customer Service – Will Your Customers Keep Coming Back?
Do you feel a need to take an active part in the promotion of peace and order in your community? Or do you simply need to add more excitement and meaning in your career life? Then, take a masters degree
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The way to get more power (a.k.a. responsibility) in your career is to hand off those tasks that others can perform as effectively as you can, so you will gain the time and energy to concentrate on the m
My partner and I decided to check out a new caf? which is marketing itself on the quality of its food and drink. As we walked through the door we noticed that the opening hours indicated the place should have closed half an hour before. My partner asked a waitress if they were about to close. She looked confused and said she would have to ask her colleague. A few minutes later her colleague rushed past us without acknowledgement and began banging about with the coffee machine. After a few moments, when she had neither spoken nor looked at us, we took our leave, despite having made a special trip to get there. Do you think we are likely to return?
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As a consumer of all kinds of things, it’s rare that I receive exceptional service. That’s exactly why those moments are memorable for me -- they are different from the norm and pleasing at the same tim
My partner and I decided to check out a new caf? which is marketing itself on the quality of its food and drink. As we walked through the door we noticed that the opening hours indicated the place should have closed half an hour before. My partner asked a waitress if they were about to close. She looked confused and said she would have to ask her colleague. A few minutes later her colleague rushed past us without acknowledgement and began banging about with the coffee machine. After a few moments, when she had neither spoken nor looked at us, we took our leave, despite having made a special trip to get there. Do you think we are likely to return?
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More and more companies use phone interviews these days to reduce the pool of applicants to a manageable size for interview, especially for national recruitment campaigns like graduate or trainee schemes
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Have you ever been to a restaurant with lousy service? Even though the food is good, you won't go back because you refuse to be treated poorly. Have you ever stopped frequenting a retail establishment
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When most people think about career in culinary arts, they often conjure up the image of someone serving food in big restaurants with a big chef’s cap on the head. Well, chef is by far the most common a
The International Customer Service Institute polled 20,000 people who had chosen not to go back to a business. 32% had not returned for a wide variety of reasons ranging from moving from the area to preferring a competitor.
A massive 68%, however, had decided to take their custom elsewhere simply because of the indifference of an employee they had dealt with. Just one negative contact can send your customers elsewhere, never to return.
A high level of customer service is essential to ensure both the long-term health and reputation of your business and your own job satisfaction. In my article ‘Customer Service – the Best Way to Deal with Customers’ I look at the choices we have in o
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