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  • Add You - When Great Customer Service Is Not Enough; Firing the Customer

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    If you are in business for yourself you have certainly had customers who are the customers from hell. You try everything you can including giving them free service, comp’ing their meal or even giving them discounts or free extras, yet the more you do the more they complain.

    Some people just like to complain a lot and that is one thing, but when they take advantage of you can make a scene in front of other customers they make the experience of your location less desirable to other customers and actually they will hurt your business. There comes a point at which each company must d

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    ing you can including giving them free service, comp’ing their meal or even giving them discounts or free extras, yet the more you do the more they complain.

    Some people just like to complain a lot and that is one thing, but when they take advantage of you can make a scene in front of other customers they make the experience of your location less desirable to other customers and actually they will hurt your business. There comes a point at which each company must

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    he more you do the more they complain.

    Some people just like to complain a lot and that is one thing, but when they take advantage of you can make a scene in front of other customers they make the experience of your location less desirable to other customers and actually they will hurt your business. There comes a point at which each company must

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    ey take advantage of you can make a scene in front of other customers they make the experience of your location less desirable to other customers and actually they will hurt your business. There comes a point at which each company must
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    sirable to other customers and actually they will hurt your business. There comes a point at which each company must decide if they should fire the customer and put them on a do not serve lest.

    I am not suggesting that you should put up a sign that says in your business; we reserve the right to refuse service to anyone. However, it might be a good policy of your business to consider such internal procedures or policies to prevent such customers for running your business instead of you.

    When great service and excellence in customer service is not enough perhaps you should lo

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