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You are here: Home > Business > Customer Service > Customer Service Basics - Keeping Customers Happy and Tips for Running Your Business |
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Add You - Customer Service Basics - Keeping Customers Happy and Tips for Running Your Business
A Lesson In Advertising From The Eighteenth Century dealing with the many personalities and customer types out there.
You can apply to most any business and has helped me be able to take on certain situations differently than I might have had I not had the experience of being there and getting through it,Back in the 1760s, the great Dr Samuel Johnson delivered himself of the dictum that ‘promise, large promise is the soul of advertising’. It’s a good thought, a great thought; and I contend that what was true then is equally true today. But it seems to me that modern advertisers are tying themselves into unnecessary knots in an attempt to reach audiences which they believe are becoming increasingly indifferent to their blandishments.Well, yes, m If you are Totally unable to satisfy a situation with a customer no matter what you offer and try to do DO NOT TAKE IT PERSONALLY. There are some people out there that are unhappy with the world and their life etc..and nothing you will try to do to appease a situation will help or work, you just have Business in China #1 - Relaxing The Grip of Bureaucracy The best you can do when dealing with customers in your business is to always keep in your mind how you would want to be treated if you had the same situation or if you were going into someone else's business and buying from them or had an issue with product or services.Picture Beijing in the early 1990’s – a strong visual presence of communism in the typical courtyard-style housing (12 families housed in a block built around a central yard), grey Mao suits everywhere, almost no neon advertising signs and only occasional cars and mini-vans on the streets. In those days there were two currencies: Yuan and FEC(Foreign Exchange Currency) available only to foreigners, with a lower exchange rate than Yuan (1$=8.9yuan, 1$= I have had 18 years in business dealing with people on a personal basis and the best thing you can do if you get into a sticky situation is to try and work things out and make the customer happy as long as its nothing totally unreasonable, even if you end up not making money on this one situation for instance, It will end up paying off for you in the end in other ways. If your customer emails you with questions always try to reply as soon as possible, even if you are unsure of the answer immediately try to reply to acknowledge the message and then find the answer and most importantly follow up... also the same thing applies if they call Most customers are lost due to non communication, at that point they feel that you don't care enough to contact them and they will go elsewhere Communicating with your customers is EXTREMELY IMPORTANT Always try to return phone calls within the next business day if at all possible, People are impatient and don't like to wait we live in a fast paced world where people want instant results When you answer the phone or call someone if you SMILE when you answer the phone its amazing how such a simple little thing like this will make such a difference in the way life goes. Smile as you answer the phone and it will sound friendlier and be more positive, just as if you were meeting with that person face to face. Also-Never prejudge your customers, You never know who will be interested in what specific product or service, and through experience many times I have found its normally the unsuspected one that you end up with the most success or results from, your personal attitude towards your customers will make a major impact on how they feel about purchasing from you, being yourself and being genuine is the best advice I can give. Owning our own Successful Retail Florist business for 18 years and surviving many uncomfortable situations has given me a lot of experiences in dealing with the many personalities and customer types out there. You can apply to most any business and has helped me be able to take on certain situations differently than I might have had I not had the experience of being there and getting through it, If you are Totally unable to satisfy a situation with a customer no matter what you offer and try to do DO NOT TAKE IT PERSONALLY. There are some people out there that are unhappy with the world and their life etc..and nothing you will try to do to appease a situation will help or work, you just have The Aim of the Name situation for instance, It will end up paying off for you in the end in other ways.Large corporations spend lavish amounts seeking names for their products that grab a consumer, or convey positive feelings. Book authors do the same. As do magazine writers.So, say you are planning something that needs a name: your new company, a speech, an article, your website, your email address.STOP! Stop, and think.Don’t go with the first thing that hits you. Think about the aim of this endeavor. What are you trying If your customer emails you with questions always try to reply as soon as possible, even if you are unsure of the answer immediately try to reply to acknowledge the message and then find the answer and most importantly follow up... also the same thing applies if they call Most customers are lost due to non communication, at that point they feel that you don't care enough to contact them and they will go elsewhere Communicating with your customers is EXTREMELY IMPORTANT Always try to return phone calls within the next business day if at all possible, People are impatient and don't like to wait we live in a fast paced world where people want instant results When you answer the phone or call someone if you SMILE when you answer the phone its amazing how such a simple little thing like this will make such a difference in the way life goes. Smile as you answer the phone and it will sound friendlier and be more positive, just as if you were meeting with that person face to face. Also-Never prejudge your customers, You never know who will be interested in what specific product or service, and through experience many times I have found its normally the unsuspected one that you end up with the most success or results from, your personal attitude towards your customers will make a major impact on how they feel about purchasing from you, being yourself and being genuine is the best advice I can give. Owning our own Successful Retail Florist business for 18 years and surviving many uncomfortable situations has given me a lot of experiences in dealing with the many personalities and customer types out there. You can apply to most any business and has helped me be able to take on certain situations differently than I might have had I not had the experience of being there and getting through it, If you are Totally unable to satisfy a situation with a customer no matter what you offer and try to do DO NOT TAKE IT PERSONALLY. There are some people out there that are unhappy with the world and their life etc..and nothing you will try to do to appease a situation will help or work, you just have Wholesale Information: How to Buy at Real Wholesale Prices TREMELY IMPORTANTLearn how you can buy merchandise at real wholesale prices. You have to learn how wholesale prices can vary so you can know when you are buying at real wholesale prices and not what the supplier wants you to believe are wholesale prices.Is finding products at wholesale prices difficult? The answer is no. It’s not difficult. The difficult part is getting them for “real” wholesale prices.What do I mean by “real wholesale prices”? Well, Always try to return phone calls within the next business day if at all possible, People are impatient and don't like to wait we live in a fast paced world where people want instant results When you answer the phone or call someone if you SMILE when you answer the phone its amazing how such a simple little thing like this will make such a difference in the way life goes. Smile as you answer the phone and it will sound friendlier and be more positive, just as if you were meeting with that person face to face. Also-Never prejudge your customers, You never know who will be interested in what specific product or service, and through experience many times I have found its normally the unsuspected one that you end up with the most success or results from, your personal attitude towards your customers will make a major impact on how they feel about purchasing from you, being yourself and being genuine is the best advice I can give. Owning our own Successful Retail Florist business for 18 years and surviving many uncomfortable situations has given me a lot of experiences in dealing with the many personalities and customer types out there. You can apply to most any business and has helped me be able to take on certain situations differently than I might have had I not had the experience of being there and getting through it, If you are Totally unable to satisfy a situation with a customer no matter what you offer and try to do DO NOT TAKE IT PERSONALLY. There are some people out there that are unhappy with the world and their life etc..and nothing you will try to do to appease a situation will help or work, you just have Your Bad Credit Could Keep You From Being Hired ejudge your customers, You never know who will be interested in what specific product or service,
and through experience many times I have found its normally the unsuspected one that you end up with the most success or results from,
your personal attitude towards your customers will make a major impact on how they feel about purchasing from you, being yourself and being genuine is the best advice I can give.Did you know that credit difficulties can stop you dead in your tracks and keep you from being hired? Credit problems will stress you to the max, strain your personal relationships, crush your morale and possibly paralyze you from taking necessary actions in your job search. If that isn't bad enough, it can also stop you from being hired!Here's the reason why: Remember when you signed on the dotted line of the job application? Somewhere in fin Owning our own Successful Retail Florist business for 18 years and surviving many uncomfortable situations has given me a lot of experiences in dealing with the many personalities and customer types out there. You can apply to most any business and has helped me be able to take on certain situations differently than I might have had I not had the experience of being there and getting through it, If you are Totally unable to satisfy a situation with a customer no matter what you offer and try to do DO NOT TAKE IT PERSONALLY. There are some people out there that are unhappy with the world and their life etc..and nothing you will try to do to appease a situation will help or work, you just have Business Best Practice (2) Succeed More Often by Anticipating Problems/Preparing Backup Plans dealing with the many personalities and customer types out there.
You can apply to most any business and has helped me be able to take on certain situations differently than I might have had I not had the experience of being there and getting through it,Note: This article is an excerpt from my Entrepreneur's Survival Reference E-Book Self-Help Manual titled "25 Avoidable Mistakes No One Will Warn You About In Starting Your Own Business"(in which "Failing To Prepare A Backup/Alternative Action" is one of the 25 mistakes discussed). As a result, you will find that illustrations used are more relevant to persons starting up their businesses. Having said that, the ideas proferred here can be easil If you are Totally unable to satisfy a situation with a customer no matter what you offer and try to do DO NOT TAKE IT PERSONALLY. There are some people out there that are unhappy with the world and their life etc..and nothing you will try to do to appease a situation will help or work, you just have to just know that you tried and this is just an unhappy person and there will be nothing that can be done to please that person. I know from personal experience there are a few people out there like this, (the good attitudes way outweighs the bad ones )the bad are very few and far between and when we first started our business I used to take everything VERY PERSONALLY and Try my heart out no matter what and then what I finally had to do is realize that there are a very few that cannot be pleased. Be Sure when you go through a rough situation on the job that you sit back after the issue and think of all the happy customers you have made and move on from the negative I hope this will help inspire you in your business whether it's retail sales, home business or whatever trade you are in.
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