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Add You - How to Inject More Approachability into Your Dental Practice
Put many different people together in one place, day after day after day, and conflicts are bound to happen. Most people work them out on their own, but what happens when the conflict doesn't go away and threatens the productivity of your entire staff or team?We've all seen it – Mary isn't speaking to Susan; Ted and Tom can't be put on the same project; Bi
• “This is your hunting dentist…”
• “Damn we’re good, when do you want to come in?”
• “Hello, flash us your smile…”
I – IN A MINUTE
Telling a patient you’ll be right with them during a busy time
• “I’ve lost my mi
Barcode software comes in various styles. It is used to create professional barcode labels. It can be uploaded on a computer like any other software program and possesses a myriad of features. The barcode software can print barcodes on any installed printer with graphics capability. Such software often consists of a menu that displays different options in a user-
We explored something I call The OING Model.
Oing represents four types of encounters between employees and patients, each of which is an opportunity to inject (no pun intended) a little more of your personality into each encounter.
About 160 people filled out index cards with potential lines, expressions and greetings that were a bit more creative, fun, unique and of course, approachable. Many of these suggestions are listed below, along with a brief description of each category. (Remember: not all of these are gold. It’s an exercise in creativity that brainstorms ideas to make your patients feel more comfortable in a more unforgettable environment.)
O – OPENER
Answering the phone in the office, possibly greeting a walk-in
• “This is Beth, I’m here to help…”
• “Smiles are our business, how can we make them yours?”
• “Good morning, and how can we help your child smile today?”
• “You have the pleasure of talking to Rena…”
• “Lovely morning to ya!”
• “World’s greatest dental office…”
• “This is your hunting dentist…”
• “Damn we’re good, when do you want to come in?”
• “Hello, flash us your smile…”
I – IN A MINUTE
Telling a patient you’ll be right with them during a busy time
• “I’ve lost my min
Most of the time job candidates do not have an updated resume when they need one. When the opportunity arises, whether it is a planned job hunt or one that occurs in a crisis mode, it's easy to fall into a trap of using a resume template as a guideline because you are eager to have one prepared.Unfortunately, that does not allow you to showcase your indivi
About 160 people filled out index cards with potential lines, expressions and greetings that were a bit more creative, fun, unique and of course, approachable. Many of these suggestions are listed below, along with a brief description of each category. (Remember: not all of these are gold. It’s an exercise in creativity that brainstorms ideas to make your patients feel more comfortable in a more unforgettable environment.)
O – OPENER
Answering the phone in the office, possibly greeting a walk-in
• “This is Beth, I’m here to help…”
• “Smiles are our business, how can we make them yours?”
• “Good morning, and how can we help your child smile today?”
• “You have the pleasure of talking to Rena…”
• “Lovely morning to ya!”
• “World’s greatest dental office…”
• “This is your hunting dentist…”
• “Damn we’re good, when do you want to come in?”
• “Hello, flash us your smile…”
I – IN A MINUTE
Telling a patient you’ll be right with them during a busy time
• “I’ve lost my mi
Going through the motions of a bad interview is like peeling back the layers of an onion. Sally learned this lesson the hard way, hands-on during an interview that should have been a piece of cake. Sally applied for a position that fit her qualifications perfectly. When she received an invitation to interview, Sally believed she was a shoo-in for the job. Feeling
O – OPENER
Answering the phone in the office, possibly greeting a walk-in
• “This is Beth, I’m here to help…”
• “Smiles are our business, how can we make them yours?”
• “Good morning, and how can we help your child smile today?”
• “You have the pleasure of talking to Rena…”
• “Lovely morning to ya!”
• “World’s greatest dental office…”
• “This is your hunting dentist…”
• “Damn we’re good, when do you want to come in?”
• “Hello, flash us your smile…”
I – IN A MINUTE
Telling a patient you’ll be right with them during a busy time
• “I’ve lost my mi
If you are looking for a job in the UK, whether as a foreigner wishing to relocate, or as a British national, you may find yourself faced with having to fill in a job application form.What is the difference between an application form and a CV?When designing your CV, you can choose the layout and, more importantly, what to include and what not to in
• “This is Beth, I’m here to help…”
• “Smiles are our business, how can we make them yours?”
• “Good morning, and how can we help your child smile today?”
• “You have the pleasure of talking to Rena…”
• “Lovely morning to ya!”
• “World’s greatest dental office…”
• “This is your hunting dentist…”
• “Damn we’re good, when do you want to come in?”
• “Hello, flash us your smile…”
I – IN A MINUTE
Telling a patient you’ll be right with them during a busy time
• “I’ve lost my mi
Mexico is the #1 consumer of soda in the world per capita. Mexicans thirst for new beverages is great but supply is small. Learn how to be the first to market to penetrate this growing marketMexico has always been at the top of the list when it comes to Beverage Consumption. Mexico leads most categories in beverage or is in the top 10 per capita and as a
• “This is your hunting dentist…”
• “Damn we’re good, when do you want to come in?”
• “Hello, flash us your smile…”
I – IN A MINUTE
Telling a patient you’ll be right with them during a busy time
• “I’ve lost my mind – you can help me find it in just a sec…”
• “OK, give me two seconds. Start counting...NOW!”
• “I’ll be with you as soon as I catch this kid…”
• “You’ll be the next smile taken care of.”
• “I’ll give you a chance to bite me in just a minute.”
N – NEXT
Inviting the next patient in line to enter the office
• “Are you ready for the best cleaning of your life?”
• “Hurry or I’ll start without you!”
• “Come on in, your smile is waiting!”
• “Get moving!”
• “Ready or not, here I come!”
• “Did you draw straws?”
• “Did you flip a coin?”
• “Are you ready to rock and roll?”
• “Come on down! You’re the next contestant at…”
• “Let’s get this party started!”
• “My superpowers have been recharged: I’m ready for you now!”
G – GOOBYE
As patients exit the office, you give them a lasting impression
• “Don’t forget to scrub them bugs away!”
• “We’ll see you in 6 months or 6,000 smiles!”
• “Power to the Plaque Miester!”
• “I’m so glad you got to see me!”
• “See ya later alligator!”
• “Alright, I’m finished picking on you.”
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