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  • Add You - Suggestions of What To Do When a Customer is Angry

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    to lose my patience when I feel that I’m not being heard.

    So, what can we do

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    Most of us in business have encountered the occasional angry customer. No matter what we say, this person remains angry.

    If we each step back, I’m certain most of us will admit to being that angry customer at least once in our lifetime. I know I’ve spoken a bit sharper than I should have a few times. I also know that I tend to lose my patience when I feel that I’m not being heard.

    So, what can we do w

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    at we say, this person remains angry.

    If we each step back, I’m certain most of us will admit to being that angry customer at least once in our lifetime. I know I’ve spoken a bit sharper than I should have a few times. I also know that I tend to lose my patience when I feel that I’m not being heard.

    So, what can we do

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    of us will admit to being that angry customer at least once in our lifetime. I know I’ve spoken a bit sharper than I should have a few times. I also know that I tend to lose my patience when I feel that I’m not being heard.

    So, what can we do

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    I’ve spoken a bit sharper than I should have a few times. I also know that I tend to lose my patience when I feel that I’m not being heard.

    So, what can we do

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    to lose my patience when I feel that I’m not being heard.

    So, what can we do when a customer is angry? We can immediately recognize that it is not about us. We are total strangers. While we know there is anger residing in the other person, we really do not know where it is coming from.

    We can also set our goal at seeking resolution versus arguing or trying to defend ourselves. When the customer sees u

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