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Add You - We Are Really Sorry For You, But...
According to a Pitney Bowes study, the average corporate executive receives upwards of 375 calls, voicemails, e-mails, faxes and letters each day. With such a deluge of information, is it any surprise t
Key Learning Point
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Have you ever had an incredible idea only to have it shot down by friends or family? Just because someone is a family member or a friend is no guarantee they will support you in reaching your dreams or g
When I arrived, the counter staff member was helpful and understanding. She gave me a discount on my new phone purchase and a free replacement SIM card holding my personal account details. I was pleased and grateful.
Five months later I lost my handphone again! This time I knew what to do. I filed a new police report and went back to the company to buy a new phone.
The counter staff member was helpful and understanding, but she gave me neither a discount on the new phone nor a free replacement SIM card. I asked if she had forgotten, or if the company policy had changed.
She replied, ‘We are very sorry that you lost the phone, and our policy is to give a discount and a free SIM card to make things a little easier for you. But our records show you lost your phone five months ago, and we can only feel sorry for you once a year.’
Key Learning Point
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An easy way for a small business to expand its marketing budget is through cooperative advertising. Cooperative advertising, or as sometimes abbreviated Co-op, is when a producer of goods, for use by se
Five months later I lost my handphone again! This time I knew what to do. I filed a new police report and went back to the company to buy a new phone.
The counter staff member was helpful and understanding, but she gave me neither a discount on the new phone nor a free replacement SIM card. I asked if she had forgotten, or if the company policy had changed.
She replied, ‘We are very sorry that you lost the phone, and our policy is to give a discount and a free SIM card to make things a little easier for you. But our records show you lost your phone five months ago, and we can only feel sorry for you once a year.’
Key Learning Point
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eBay sellers can place themselves at a big advantage by specializing in hot products. But to find these hot products they need to understand the mentality of eBay shoppers.eBay shoppers are guid
The counter staff member was helpful and understanding, but she gave me neither a discount on the new phone nor a free replacement SIM card. I asked if she had forgotten, or if the company policy had changed.
She replied, ‘We are very sorry that you lost the phone, and our policy is to give a discount and a free SIM card to make things a little easier for you. But our records show you lost your phone five months ago, and we can only feel sorry for you once a year.’
Key Learning Point
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Deadlines are a fact of life. We all have them, but if you are a procrastinator like me they jump up without warning. I've learned a trick that seems to keep deadline from appearing when I least expected
She replied, ‘We are very sorry that you lost the phone, and our policy is to give a discount and a free SIM card to make things a little easier for you. But our records show you lost your phone five months ago, and we can only feel sorry for you once a year.’
Key Learning Point
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If you are considering freelance work, there is one mistake you should avoid as you go freelance. Don’t undercharge for your services.Many new freelance professionals fall into this trap. They a
Key Learning Point
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Generosity is a good service policy whenever your customers need help. If they need help twice, be generous twice. (No one loses their mobile phone twice on purpose.)
Action Steps
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Look for situations where your company policy restricts the flow of generosity towards customers who have a problem. Change the policy. Don't hold back. Give generously when customers need you. Over time they will reward you.
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