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  • Add You - How to Deal With a Customer Complaint

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    t the situation.

    The ideal solution and your ultimate goal is win win, it costs a lot of money to gain a new customer so this is a golden opportunity to win back a regular customer for life by showing you care and actin

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    “I got a customer with a complaint screaming down the phone at me, what do I do?”

    Do not go on the offensive but listen to their problem then repeat it back so they know you fully have grasped the problem from their angle on the matter. Thank them for bringing the situation to your attention. You cannot fix what you do not understand.

    In order to be professional, to diffuse anger listen to them carefully. Much anger and frustration stems from people feeling misunderstood, ignored or not cared for.

    This problem might be something you are not aware of yet so be grateful to them for bringing the important problem to your attention. See this as monitoring feed back direct from your customer almost a form of market research.

    Be diplomatic to the customer, it is not a personal item they might be attacking but a business problem that needs looking at, so be business like about the situation.

    The ideal solution and your ultimate goal is win win, it costs a lot of money to gain a new customer so this is a golden opportunity to win back a regular customer for life by showing you care and acting

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    e on the matter. Thank them for bringing the situation to your attention. You cannot fix what you do not understand.

    In order to be professional, to diffuse anger listen to them carefully. Much anger and frustration stems from people feeling misunderstood, ignored or not cared for.

    This problem might be something you are not aware of yet so be grateful to them for bringing the important problem to your attention. See this as monitoring feed back direct from your customer almost a form of market research.

    Be diplomatic to the customer, it is not a personal item they might be attacking but a business problem that needs looking at, so be business like about the situation.

    The ideal solution and your ultimate goal is win win, it costs a lot of money to gain a new customer so this is a golden opportunity to win back a regular customer for life by showing you care and actin

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    s from people feeling misunderstood, ignored or not cared for.

    This problem might be something you are not aware of yet so be grateful to them for bringing the important problem to your attention. See this as monitoring feed back direct from your customer almost a form of market research.

    Be diplomatic to the customer, it is not a personal item they might be attacking but a business problem that needs looking at, so be business like about the situation.

    The ideal solution and your ultimate goal is win win, it costs a lot of money to gain a new customer so this is a golden opportunity to win back a regular customer for life by showing you care and actin

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    feed back direct from your customer almost a form of market research.

    Be diplomatic to the customer, it is not a personal item they might be attacking but a business problem that needs looking at, so be business like about the situation.

    The ideal solution and your ultimate goal is win win, it costs a lot of money to gain a new customer so this is a golden opportunity to win back a regular customer for life by showing you care and actin

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    t the situation.

    The ideal solution and your ultimate goal is win win, it costs a lot of money to gain a new customer so this is a golden opportunity to win back a regular customer for life by showing you care and acting professionally.

    Avoid confrontation or negative responses, be flexible.

    Look for benefits and similarities in your situations rather than focusing on your differences.

    Deal with any confrontation straight away.

    Supplied by Amicable Business Coaching - "Your Success Is Our Business"

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