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Add You - So, Your Customer Has A Complaint - Part 1
Sure, we've all had those days. You head for work in a foul mood, dreading another eight hours of monotony and tedium. There's nowhere to go within the company and your boss is no help, so you
Are you a financial wiz? Are you good at accounting and numbers? Great at accumulating and saving the money you’re currently making by working for someone else? You may have what it takes t
The first thing to do when your customer calls with a complaint is to stop; that is to defy everything that your brain, your heart, and your emotions tells you to do. Your brain, your heart, and your emotions tell you, no, they scream out to you to-start talking, defending yourself and your company and to justify or to explain what has happened to your customer. Rather, what you should do is...
BE SILENT AND LISTEN!
Yes, Stop, take a big deep breath, be silent and listen to what your customer or client has to say!
Even if they are wrong!
Even if you are right! Allow your customer to fully explain what has happened, how they feel, and why they are feeling that way. Show your customer that you care about them and that you want to help them by listening fully to their complaint or their issue. O
Did you know that “time termites” eat up as much as 25 – 50% of your time? It’s true, and in this article I’ll discuss what a time termite is, as well as what the top 10 time termites are, and
The first thing to do when your customer calls with a complaint is to stop; that is to defy everything that your brain, your heart, and your emotions tells you to do. Your brain, your heart, and your emotions tell you, no, they scream out to you to-start talking, defending yourself and your company and to justify or to explain what has happened to your customer. Rather, what you should do is...
BE SILENT AND LISTEN!
Yes, Stop, take a big deep breath, be silent and listen to what your customer or client has to say!
Even if they are wrong!
Even if you are right! Allow your customer to fully explain what has happened, how they feel, and why they are feeling that way. Show your customer that you care about them and that you want to help them by listening fully to their complaint or their issue.
The court systems are now seeing many cases of same sex sexual harassment suits being filed and the most recent one was at a Mc Donalds restaurant in Albuquerque, NM. It was settled for $90,00
BE SILENT AND LISTEN!
Yes, Stop, take a big deep breath, be silent and listen to what your customer or client has to say!
Even if they are wrong!
Even if you are right! Allow your customer to fully explain what has happened, how they feel, and why they are feeling that way. Show your customer that you care about them and that you want to help them by listening fully to their complaint or their issue.
It has been a long morning and you need a mental break. You start thinking of your weekend plans and jump on your messaging program to make plans with a friend. You have the movie times and a
Yes, Stop, take a big deep breath, be silent and listen to what your customer or client has to say!
Even if they are wrong!
Even if you are right! Allow your customer to fully explain what has happened, how they feel, and why they are feeling that way. Show your customer that you care about them and that you want to help them by listening fully to their complaint or their issue.
Although you will find plenty of emphasis on the way a company markets itself and its’ services, very little attention is usually given to individuals and how best they can market themselves.
You will be glad that you took the time to listen to your customer because what you learn just might help you solve their problem or complaint easily and painlessly for you as a business owner and in turn create a loyal customer for life.
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So, Your Customer Has A Complaint - Part 1
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