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Add You - What is Customer Service? Ten More Things to Remember!
In general, it can pertain to a company, a non-government organization (NGO), a health club, a student body and anything of the sort. The unifying thread among all these various forms is that they want to achieve something which, in the first place, made them band together.But what does it take to ensure the success of the organization? Much like an individual, an organization requires nourishment to support and improve its functions. These nourishments come in the form in what is collectively and aptly termed “Organizational Development”. It was earlier stated that organizations come in various forms and therefore requires different organizational development processes although there may be
3. Selection of product – is their depth and breadth? And if not, is the retailer willing to special order for the customer. Does the customer know this? Or does the customer just walk out of the store when the item isn’t readily available?
4. Presentation of the product – is the merchandise presented attractively? Does the presen
What lies in store for the IT Contractor? I have seen the whole lifecycle at least three times, so let me tell you what to expect. To be forewarned is to be forearmed, so you might want to remember where you are in the cycle and what lies ahead.We might as well start when the economy is in boom conditions.1. IT Contractors are at premium as companies grab as many as they can get.2. IT Contractor rates rise rapidly.3. IT Contractors think their time has come and that the gravy train will go on forever. They think that just a few years of this and their pile will be made and they can then get out and live the high life. To bring this date sooner they also invest their exce
Ten more points to remember about customer service:
1. Knowledgeable staff – cheerful and informed – knowing the product is paramount – informed about how the product works; how the item is made and its care; informed about the suppliers; informed about the store policies and its values; informed solutions to customer’s needs and wants; gives expert advice and gift suggestions. If knowledge is power, then empower your staff!
2. Signage – legible price tags and sizing labels – can the customer find the item easily; can the customer “reach” the item and if not, does the signage inform the customer of options. Don’t forget that signage is the silent salesperson.
3. Selection of product – is their depth and breadth? And if not, is the retailer willing to special order for the customer. Does the customer know this? Or does the customer just walk out of the store when the item isn’t readily available?
4. Presentation of the product – is the merchandise presented attractively? Does the present
Richard loved to watch the cop shows and read books of sleuths. At a young age, this person wanted to become a police officer so this dream was fulfilled after graduating from high school.This person was first assigned to patrol the streets in downtown Los Angeles. After years of serving in traffic, Richard requested for a transfer to homicide, which was really where all the investigating was happening.Richard was a great detective. This person solved some murders and robberies better than some of the officers in the department that made this person think of leaving the force after 15 years to start up a detective agency.Since a lot of things were happening in California, Richa
Ten more points to remember about customer service:
1. Knowledgeable staff – cheerful and informed – knowing the product is paramount – informed about how the product works; how the item is made and its care; informed about the suppliers; informed about the store policies and its values; informed solutions to customer’s needs and wants; gives expert advice and gift suggestions. If knowledge is power, then empower your staff!
2. Signage – legible price tags and sizing labels – can the customer find the item easily; can the customer “reach” the item and if not, does the signage inform the customer of options. Don’t forget that signage is the silent salesperson.
3. Selection of product – is their depth and breadth? And if not, is the retailer willing to special order for the customer. Does the customer know this? Or does the customer just walk out of the store when the item isn’t readily available?
4. Presentation of the product – is the merchandise presented attractively? Does the presen
There are several reasons for some people to contact and get the services of a private eye or private investigator. One of the most popular reasons would be to help in locating a missing or lost loved one, friend or family member.Other reasons for seeking the services of a P.I. could be a client trying to find out if a spouse is cheating. Another one would be to lend a hand to law enforcement on some investigation or looking into business dealings that have gone bad.Most professional private investigators that you will find are retired law enforcement officials trying out a private profession. Their experience in the police force is usually a big plus as they have more contacts and mo
Ten more points to remember about customer service:
1. Knowledgeable staff – cheerful and informed – knowing the product is paramount – informed about how the product works; how the item is made and its care; informed about the suppliers; informed about the store policies and its values; informed solutions to customer’s needs and wants; gives expert advice and gift suggestions. If knowledge is power, then empower your staff!
2. Signage – legible price tags and sizing labels – can the customer find the item easily; can the customer “reach” the item and if not, does the signage inform the customer of options. Don’t forget that signage is the silent salesperson.
3. Selection of product – is their depth and breadth? And if not, is the retailer willing to special order for the customer. Does the customer know this? Or does the customer just walk out of the store when the item isn’t readily available?
4. Presentation of the product – is the merchandise presented attractively? Does the presen
Have you been looking for a job for ages? Been to all the online job boards? Do you routinely check the help wanted section every morning with little success?In this age of downsizing and layoffs, you are not alone. Many people start each day with a cup of coffee in one hand and a pencil in the other while pouring over the employment section of the paper.Even though it is frustrating and you wonder if any job out there will really be for you, you trudge on, a folder full of resumes in your arms you get in the car for a long day of driving around and delivering them to prospective employers.If you think the only way to find a job is to have connections, you may be partly ri
2. Signage – legible price tags and sizing labels – can the customer find the item easily; can the customer “reach” the item and if not, does the signage inform the customer of options. Don’t forget that signage is the silent salesperson.
3. Selection of product – is their depth and breadth? And if not, is the retailer willing to special order for the customer. Does the customer know this? Or does the customer just walk out of the store when the item isn’t readily available?
4. Presentation of the product – is the merchandise presented attractively? Does the presen
What's the biggest bottleneck in any business? Besides sales, this often overlooked feature of any business could be causing you lost sales and your long term success. Use these tips to reduce the most costly (and annoying) bottleneck with businesses today.Imagine for a moment that you have just spent a small fortune on marketing...you have a sale that you want to advertise and you have produced full page ads in the local newspaper setting you back $20,000 a day, sent out thousands of flyers, produced signs, sent out press releases and you even went on TV.The big day arrives and a flood of people enter your store. You look at the people clawing at each other to buy your goods, while
3. Selection of product – is their depth and breadth? And if not, is the retailer willing to special order for the customer. Does the customer know this? Or does the customer just walk out of the store when the item isn’t readily available?
4. Presentation of the product – is the merchandise presented attractively? Does the presentation tell a story? In other words, does the presentation make a “sales pitch”. Can the customer access the item? Is their a flow to the placement of the product? Does the placement make sense to the customer?
5. Is the customer comfortable and at ease in the store? Is the lighting sufficient? Is the music too loud? Are the aisles wide enough for wheelchairs and baby strollers? Are there seating areas for tired customers? Does the dressing room have a sufficiently-sized mirror? Hooks? Seat? Does the dressing room door lock? Adults may prefer that the door locks, but mothers of small children would prefer not! Does the new mother have an area to change her baby’s diaper? Does the retailer have diapers for that new mother? (Complimentary, of course!)
6. Is “Point of Sale” efficient? – correctly fill out invoices, and check credit cards and handle cash – efficiently - as errors inconvenience the customer and waste time. Has the customer been offered complimentary gift wrap and/or enclosure card? Has the customer been asked to sign the mailing list? Does the customer know the store’s return policy? Has the customer been informed of upcoming sales and promotions? Always ensure that errors are corrected as soon as possible and at the store’s expense. Anticipate the customer’s lack of time (lunch hour, on coffee break, children close by and crying, etc.
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