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Add You - Welcome to Soviet-Style Customer Service!
What is Business Process Management?To stay competitive in the marketplace a business needs to be cost effective. This is largely accomplished by streamlining the operations of the business and making sure the processes are running at peak efficiency. All businesses run via processes and Business Process Management (BMP) is a tec
She declared with utter certitude: “It must be all wines!”
I said I didn’t want to hold up the l
Rewarding Your Employee For Their Great ServicesHow to reward your employee by using smart techniques? If you are like me, keeping the reward in mind will make it easier to stay motivated. That is the purpose of providing rewards to keep the interest level and motivation of your workers as a manager. First, I want to point out to
The clerk brusquely declared I couldn’t pay for the item with my card because it wasn’t my picture on the membership card. Of course, I have had no problem doing the same thing in the past, which made me wonder if this rule was being selectively enforced.
An instant after barking out, “Please call your manager,” and receiving a shrug from the clerk, I said, “Better yet, let me have my credit card back. I’ll try another line.”
Sure enough, twenty feet away, I entered a line manned by a clerk who probably has heard about “rules” somewhere at some time, but who looked so laid back that he’d never want to enforce one.
I zipped through with my purchase, unmolested.
Next, I went to a supermarket and decided to take them up on their 10% off for a “six-pack of wines or spirits or champagne” as the handy carrier advertises. The clerk wouldn’t give me the price break because I had a mix of wines and spirits.
She declared with utter certitude: “It must be all wines!”
I said I didn’t want to hold up the li
If you are preparing for a job interview for an internal audit job there are some easy things to think about that will help you impress your interviewers. They might take some time or a little extra focus but the effort will pay off if you find that perfect job you are looking for.Whichever type of company you might be applying t
An instant after barking out, “Please call your manager,” and receiving a shrug from the clerk, I said, “Better yet, let me have my credit card back. I’ll try another line.”
Sure enough, twenty feet away, I entered a line manned by a clerk who probably has heard about “rules” somewhere at some time, but who looked so laid back that he’d never want to enforce one.
I zipped through with my purchase, unmolested.
Next, I went to a supermarket and decided to take them up on their 10% off for a “six-pack of wines or spirits or champagne” as the handy carrier advertises. The clerk wouldn’t give me the price break because I had a mix of wines and spirits.
She declared with utter certitude: “It must be all wines!”
I said I didn’t want to hold up the l
Making a living usually means generating an income, closing a sale or turning in a profit.But living a full life also means creating goodwill, opening possibilities and making contributions to others.Ever found yourself so caught up with ‘making a living’ that you forget about ‘living a life’? Sometimes I do.Years a
Sure enough, twenty feet away, I entered a line manned by a clerk who probably has heard about “rules” somewhere at some time, but who looked so laid back that he’d never want to enforce one.
I zipped through with my purchase, unmolested.
Next, I went to a supermarket and decided to take them up on their 10% off for a “six-pack of wines or spirits or champagne” as the handy carrier advertises. The clerk wouldn’t give me the price break because I had a mix of wines and spirits.
She declared with utter certitude: “It must be all wines!”
I said I didn’t want to hold up the l
When you start a medical billing service you need to be prepared not to receive a payment for at least thirty to forty-five days. It would be nice if all of your clients paid you within ten days but this is just not realistic. The majority of your clients may not be able to pay you until they are paid themselves. Usually this is what ha
I zipped through with my purchase, unmolested.
Next, I went to a supermarket and decided to take them up on their 10% off for a “six-pack of wines or spirits or champagne” as the handy carrier advertises. The clerk wouldn’t give me the price break because I had a mix of wines and spirits.
She declared with utter certitude: “It must be all wines!”
I said I didn’t want to hold up the l
The biggest part of selling isn’t persuasion. It’s not about being a glib, silver-tongued devil.It’s about earning the chance to sell.Like a ballplayer, you can’t hit a home run by warming the bench. You have to get into the game, take the bat off your shoulders, and swing at some hittable pitches.You need opportuni
She declared with utter certitude: “It must be all wines!”
I said I didn’t want to hold up the line and I’ll straighten it out with a manager, which I did, literally pointing to the language of the offer on the cardboard six-pack. He handed me seven dollars and change.
My associate, who had accompanied me on these back-to-back shopping sojourns quipped, “This is just like the Soviet Union! You had to fight for every bit of service there and be on your guard so people wouldn’t make up or enforce rules as they pleased.”
Of course, this got me to thinking that she’s absolutely right. Clerks at more American stores and on more phone lines are sounding like dictators. Instead being the golden era of customer service which all of the ads would make us believe, we’re sinking further and further into a bureaucratic morass where fewer front line people have any idea of the value of a customer.
For seven bucks the supermarket chain risked losing my patronage, worth thousands every year. The discount club clerk made it seem that the photo on the membership card was more important t
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