1. Have a safety valve for your emotions. If you suppress your anger and emotions all the time, you are likely to blow up at the wrong time at the wrong person. Express your anger, frustrations, and emotions to your “safety valve” - friends and family you trust.

2. Get plenty of rest. Do not deprive yourself of sleep. If you are overly tired, you are more likely to say and do irrational things. Know how much sleep you need each night. Most people need between six and eight hours of sleep each night.

3. Learn how to relax. Relaxing requires practice. Learn to relax your body and your mind. Put worry thoughts out of your mind. Replace them with pleasant thoughts. Only about two percent of what we worry about ever comes to pass. Heed the words of Mark Twain: “I have experienced many terrible things in my life, a few of which have actually happened.”

4. Exercise. It is one of the greatest tension relievers. Continuous exercise that is at least 15 to 20 minutes in duration, at least three times a week, is so valuable. Something as simple as a brisk thirty-minute daily walk can help you cope with life’s tensions.

5. Prioritize your work and do only one thing at a time. People have a tendency to get very stressful when their minds are cluttered and they perceive they have too much to do in too short a period of time. If this happens to you, you may indirectly voice your frustrations in your tone of voice. If you prioritize, you will learn to work on only one thing at a time and keep your work in perspective. It is also very important to remember that so called customer interruptions are not aggravations - they are part of your job!

6. Keep a sense of humor. Laughter is another great tension reliever. See the humor in life’s situations. Learn to laugh at yourself a little. Do not take yourself or your situations too seriously. Spend time with friends who like to laugh and joke. It will help to keep difficult situations in perspective.

7. Develop hobbies. Have outlets that get your mind off work. They help you to be a well-rounded individual. Hobbies help you to relax and to focus on other aspects of your life.

8. Eat right. If you eat junk food and load up on caffeine throughout the day, you are likely to experience emotional highs and lows throughout the day. The sugar high and caffeine can make you hyper. Then when the “high” wears off, you may feel tired. Also, different types of foods affect people in different ways. For instance, some foods make people feed sluggish or stuffy. Listen to your body’s signals. Give it fuel that keeps it energized and emotionally sharp.

9. Give yourself quiet time each day. Have a “hermit spot” where you can go to be completely alone, even if it is for only ten minutes a day. You need time to yourself - to melt your tensions away.

10. Create a mental focus. Create specific goals to focus on and strive for. People who know what they want in life feel more in control of their lives. Thus, they are usually less stressful.

Great Customer Service Please Don't Make Me Change Vendors
A frustrated business owner was grousing over lunch because a long time vendor he has depended on for a commodity service has recently had some quality issues.“Look, he said, “I live a complex life. My business is complex, my personal life is complex, I often feel pulled in many directions at once. All I ask of my long-term vendors is that they give me good service, fair pricing, and no mistakes. That way I don’t have to spend the time and energy to replace them w to relax. Relaxing requires practice. Learn to relax your body and your mind. Put worry thoughts out of your mind. Replace them with pleasant thoughts. Only about two percent of what we worry about ever comes to pass. Heed the words of Mark Twain: “I have experienced many terrible things in my life, a few of which have actually happened.”

4. Exercise. It is one of the greatest tension relievers. Continuous exercise that is at least 15 to 20 minutes in duration, at least three times a week, is so valuable. Something as simple as a brisk thirty-minute daily walk can help you cope with life’s tensions.

5. Prioritize your work and do only one thing at a time. People have a tendency to get very stressful when their minds are cluttered and they perceive they have too much to do in too short a period of time. If this happens to you, you may indirectly voice your frustrations in your tone of voice. If you prioritize, you will learn to work on only one thing at a time and keep your work in perspective. It is also very important to remember that so called customer interruptions are not aggravations - they are part of your job!

6. Keep a sense of humor. Laughter is another great tension reliever. See the humor in life’s situations. Learn to laugh at yourself a little. Do not take yourself or your situations too seriously. Spend time with friends who like to laugh and joke. It will help to keep difficult situations in perspective.

7. Develop hobbies. Have outlets that get your mind off work. They help you to be a well-rounded individual. Hobbies help you to relax and to focus on other aspects of your life.

8. Eat right. If you eat junk food and load up on caffeine throughout the day, you are likely to experience emotional highs and lows throughout the day. The sugar high and caffeine can make you hyper. Then when the “high” wears off, you may feel tired. Also, different types of foods affect people in different ways. For instance, some foods make people feed sluggish or stuffy. Listen to your body’s signals. Give it fuel that keeps it energized and emotionally sharp.

9. Give yourself quiet time each day. Have a “hermit spot” where you can go to be completely alone, even if it is for only ten minutes a day. You need time to yourself - to melt your tensions away.

10. Create a mental focus. Create specific goals to focus on and strive for. People who know what they want in life feel more in control of their lives. Thus, they are usually less stressful.

Great Customer Service What to Do if You are Over 40 and Have Lost Your Job
Unexpectedly loosing your job can be a very traumatic and distressing experience at the best of times. If you are over 40 and can't find the job you deserve, you will need great inner strength and self belief to come out on top.Could this be you?You’re working at your family’s welding business during the day, and then go to your second job at night. You’re 50-some years old, working as a cashier at Target. You always said that if you’re 40 years old and have work and do only one thing at a time. People have a tendency to get very stressful when their minds are cluttered and they perceive they have too much to do in too short a period of time. If this happens to you, you may indirectly voice your frustrations in your tone of voice. If you prioritize, you will learn to work on only one thing at a time and keep your work in perspective. It is also very important to remember that so called customer interruptions are not aggravations - they are part of your job!

6. Keep a sense of humor. Laughter is another great tension reliever. See the humor in life’s situations. Learn to laugh at yourself a little. Do not take yourself or your situations too seriously. Spend time with friends who like to laugh and joke. It will help to keep difficult situations in perspective.

7. Develop hobbies. Have outlets that get your mind off work. They help you to be a well-rounded individual. Hobbies help you to relax and to focus on other aspects of your life.

8. Eat right. If you eat junk food and load up on caffeine throughout the day, you are likely to experience emotional highs and lows throughout the day. The sugar high and caffeine can make you hyper. Then when the “high” wears off, you may feel tired. Also, different types of foods affect people in different ways. For instance, some foods make people feed sluggish or stuffy. Listen to your body’s signals. Give it fuel that keeps it energized and emotionally sharp.

9. Give yourself quiet time each day. Have a “hermit spot” where you can go to be completely alone, even if it is for only ten minutes a day. You need time to yourself - to melt your tensions away.

10. Create a mental focus. Create specific goals to focus on and strive for. People who know what they want in life feel more in control of their lives. Thus, they are usually less stressful.

Great Customer Service It's Never Too Early for Customer Service
Setting the StageThe startup environment is one in which feathers are flying and those involved are in perpetual motion (both mentally and physically). Often, in the course of developing products and/or services, chasing down funding and looking for those first precious customers, the concept of a customer service organization falls way behind the back burner. And, while staffing this function and fully equipping it with all of the bells and whistles that are avaiurself a little. Do not take yourself or your situations too seriously. Spend time with friends who like to laugh and joke. It will help to keep difficult situations in perspective.

7. Develop hobbies. Have outlets that get your mind off work. They help you to be a well-rounded individual. Hobbies help you to relax and to focus on other aspects of your life.

8. Eat right. If you eat junk food and load up on caffeine throughout the day, you are likely to experience emotional highs and lows throughout the day. The sugar high and caffeine can make you hyper. Then when the “high” wears off, you may feel tired. Also, different types of foods affect people in different ways. For instance, some foods make people feed sluggish or stuffy. Listen to your body’s signals. Give it fuel that keeps it energized and emotionally sharp.

9. Give yourself quiet time each day. Have a “hermit spot” where you can go to be completely alone, even if it is for only ten minutes a day. You need time to yourself - to melt your tensions away.

10. Create a mental focus. Create specific goals to focus on and strive for. People who know what they want in life feel more in control of their lives. Thus, they are usually less stressful.

Great Customer Service So What?
Well that certainly is a direct -- if not offensive -- title, isn't it? Stay with me a little while longer, and you will understand its significance.Many of us realize that, to get a buyer's attention, we have to tell them about benefits. As Jack Trout and Al Reis wrote in their best-seller, Positioning, everyone listens to the same radio station, WII-FM (What's In It For Me?). No one really cares about us as businesspeople; they care about how our businesses can hent types of foods affect people in different ways. For instance, some foods make people feed sluggish or stuffy. Listen to your body’s signals. Give it fuel that keeps it energized and emotionally sharp.

9. Give yourself quiet time each day. Have a “hermit spot” where you can go to be completely alone, even if it is for only ten minutes a day. You need time to yourself - to melt your tensions away.

10. Create a mental focus. Create specific goals to focus on and strive for. People who know what they want in life feel more in control of their lives. Thus, they are usually less stressful.

Great Customer Service

The essence of excellent customer service
is going beyond the expected.
Anticipating a customer’s needs so thoroughly
that you fulfill the desire
before it has even been expressed.
Understanding what the customer expects,
then exceeding those expectations.
Take the initiative.
Be memorable.
Bring a sense of mission and artfulness
to all your interactions.
The customer that leaves feeling just satisfied
has not been truly served -
for satisfaction is only the starting point.

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