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Add You - Magic Words: What Words are Music to the Ears of Your Customers
Payroll Connecticut, Unique Aspects of Connecticut Payroll Law and Practice
The Connecticut State Agency that oversees the collection and reporting of State income taxes deducted from payroll checks is:Department of Revenue Services 25 Sigourney Street Hartford, CT 06106 860-297-5962 800-382-9463 www.drs.state.ct.us/index.htmlConnecticut requires that you use Connecticut form "CT-W4, Employee's Withholding or Exemption Certificate" instead of a Federal W-4 Form for Connecticut State Income Tax Withholding.Not all states allow salary reductions made under Section 125 cafeteria plans or 401(k) to be treated in the same manner as the IRS code allows. In Co
that someone would be right there to greet us. Establishments know that they must manage the entire experience of their patrons, from the initial phone call to the follow up after an interaction or event. Sometimes a few well-chosen words of ours can assuage customers' feelings, inducing comfort and care on the part of their clientele. Develop key phrases to help your customers feel comfortable about their relationship with you.The Connecticut State Agency that oversees the collection and reporting of State income taxes deducted from payroll checks is:Department of Revenue Services 25 Sigourney Street Hartford, CT 06106 860-297-5962 800-382-9463 www.drs.state.ct.us/index.htmlConnecticut requires that you use Connecticut form "CT-W4, Employee's Withholding or Exemption Certificate" instead of a Federal W-4 Form for Connecticut State Income Tax Withholding.Not all states allow salary reductions made under Section 125 cafeteria plans or 401(k) to be treated in the same manner as the IRS code allows. In Co
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How to Find a Good Certified Public Accountant
We’ve all read the newspapers and seen the countless news broadcasts about crooked accountants and their practices. Some skim a few dollars here and there from several of their clients, while a few others simply leave the country with the entire bank accounts of those who trusted their finances to their family CPA. Hiring such a key person to offer advice and services isn’t something that should be taken lightly, so we’ve come up with some steps to complete and some questions to ask to help you find a certified public accountant.First things first, unless you’re a giant corporation, you don’t need to hire a full-time accoun
Let's face it, some words have magical powers. Just as "Open Sesame" magically opens the door to a new world, so too can other words and phrases have similar effects on your customers and clients. This month we look at the power of words to create trust, allegiance and commitment in our customers and clients.We’ve all read the newspapers and seen the countless news broadcasts about crooked accountants and their practices. Some skim a few dollars here and there from several of their clients, while a few others simply leave the country with the entire bank accounts of those who trusted their finances to their family CPA. Hiring such a key person to offer advice and services isn’t something that should be taken lightly, so we’ve come up with some steps to complete and some questions to ask to help you find a certified public accountant.First things first, unless you’re a giant corporation, you don’t need to hire a full-time accoun
Opening the Doors to Success
Sometimes it’s the pleasant words we hear as doors are opening, that make a difference to customers. For Nancy Graham of Berkeley Heights, New Jersey, who comes to San Francisco four times a year, it's the words "Welcome Back to Campton Place Mrs. Graham, we've missed you!" that make her feel special. Then the hotel doorman inquires about her family as he opens the door to another wonderful stay at this celebrated Union Square hotel in San Francisco.
Whether customers are greeted at the door, clients are welcomed over the phone or upon arrival at functions, those initial words are music to our ears. Research tells us we like the sound of our own names. Are you greeting your new and returning customers with favor and delight? If not, why not? It’s neither hard nor expensive.
Missing in Inaction
Recently I dined at one of San Francisco's finest French restaurants. My companion and I had been looking forward to this night for weeks. Our night arrived, as did we, dressed in our finest attire. We drove up, I gave the valet my car keys and we entered the restaurant. And then…nothing. Nobody to greet us. Nobody to seat us. We were left alone at the front door. Diners at many tables glanced our way, and returned to the comfort of their meals and mates. As guests, we were made to feel awkward, out of place and inconsequential. Finally, a passing waiter, with plates akimbo, smiled and promised that someone would be right there to greet us. Establishments know that they must manage the entire experience of their patrons, from the initial phone call to the follow up after an interaction or event. Sometimes a few well-chosen words of ours can assuage customers' feelings, inducing comfort and care on the part of their clientele. Develop key phrases to help your customers feel comfortable about their relationship with you.
Bad Form
What's in a Name?
Product naming is a key aspect of branding. The name you ultimately choose will reflect who you are, your company’s personality and vision. But more importantly, it must unforgettably embody the promise of your product’s main benefit to your potential customers. It can dovetail generically with your competition, but ideally, it should stand out from the crowd. Where to begin? Here are some basic guidelines.If the field’s too crowded, be uniqueMSN Search, Netscape Search, AOL Search, they all stayed in the same category, so you could play it safe and go with Stupendous Search or Super-Duper Search. This wo
e to customers. For Nancy Graham of Berkeley Heights, New Jersey, who comes to San Francisco four times a year, it's the words "Welcome Back to Campton Place Mrs. Graham, we've missed you!" that make her feel special. Then the hotel doorman inquires about her family as he opens the door to another wonderful stay at this celebrated Union Square hotel in San Francisco.Product naming is a key aspect of branding. The name you ultimately choose will reflect who you are, your company’s personality and vision. But more importantly, it must unforgettably embody the promise of your product’s main benefit to your potential customers. It can dovetail generically with your competition, but ideally, it should stand out from the crowd. Where to begin? Here are some basic guidelines.If the field’s too crowded, be uniqueMSN Search, Netscape Search, AOL Search, they all stayed in the same category, so you could play it safe and go with Stupendous Search or Super-Duper Search. This wo
Whether customers are greeted at the door, clients are welcomed over the phone or upon arrival at functions, those initial words are music to our ears. Research tells us we like the sound of our own names. Are you greeting your new and returning customers with favor and delight? If not, why not? It’s neither hard nor expensive.
Missing in Inaction
Recently I dined at one of San Francisco's finest French restaurants. My companion and I had been looking forward to this night for weeks. Our night arrived, as did we, dressed in our finest attire. We drove up, I gave the valet my car keys and we entered the restaurant. And then…nothing. Nobody to greet us. Nobody to seat us. We were left alone at the front door. Diners at many tables glanced our way, and returned to the comfort of their meals and mates. As guests, we were made to feel awkward, out of place and inconsequential. Finally, a passing waiter, with plates akimbo, smiled and promised that someone would be right there to greet us. Establishments know that they must manage the entire experience of their patrons, from the initial phone call to the follow up after an interaction or event. Sometimes a few well-chosen words of ours can assuage customers' feelings, inducing comfort and care on the part of their clientele. Develop key phrases to help your customers feel comfortable about their relationship with you.
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Business Leadership Starts with Mentoring-The Dance of Mentoring
The typical role of a mentor is defined as being the training and technical support anchor for an individual who is learning new skills and knowledge. The mentor guides and leads their prot?g? in a dance that ensures knowledge and skills from the mentor are transferred to the prot?g?. This dance is individually choreographed for each mentor and prot?g? as all prot?g?s’ are not the same.One of the big mistakes systems make is to assume that anyone can be a mentor. WRONG! This mentality often is the same mentality that causes systems to move good technical staff into management positions and then wonder why the new manager is
phone or upon arrival at functions, those initial words are music to our ears. Research tells us we like the sound of our own names. Are you greeting your new and returning customers with favor and delight? If not, why not? It’s neither hard nor expensive. The typical role of a mentor is defined as being the training and technical support anchor for an individual who is learning new skills and knowledge. The mentor guides and leads their prot?g? in a dance that ensures knowledge and skills from the mentor are transferred to the prot?g?. This dance is individually choreographed for each mentor and prot?g? as all prot?g?s’ are not the same.One of the big mistakes systems make is to assume that anyone can be a mentor. WRONG! This mentality often is the same mentality that causes systems to move good technical staff into management positions and then wonder why the new manager is
Missing in Inaction
Recently I dined at one of San Francisco's finest French restaurants. My companion and I had been looking forward to this night for weeks. Our night arrived, as did we, dressed in our finest attire. We drove up, I gave the valet my car keys and we entered the restaurant. And then…nothing. Nobody to greet us. Nobody to seat us. We were left alone at the front door. Diners at many tables glanced our way, and returned to the comfort of their meals and mates. As guests, we were made to feel awkward, out of place and inconsequential. Finally, a passing waiter, with plates akimbo, smiled and promised that someone would be right there to greet us. Establishments know that they must manage the entire experience of their patrons, from the initial phone call to the follow up after an interaction or event. Sometimes a few well-chosen words of ours can assuage customers' feelings, inducing comfort and care on the part of their clientele. Develop key phrases to help your customers feel comfortable about their relationship with you.
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Employment and Career Opportunities at Truck Washes
Did you know there are employment and career opportunities in the truck wash business? It is true and there are a couple reasons for this. One reason is due to the illegal immigration and illegal alien crackdown on Hispanic workers who have snuck over the border and found jobs in the truck wash industry.Many truck wash chains and many truck washes hire illegal aliens and up until now no one has said anything about it. However, most truck drivers are very American and they see the illegal aliens and illegal immigrants working at the truck washes when they wash their 18-wheeler rigs and they are upset. Many have called the im
arrived, as did we, dressed in our finest attire. We drove up, I gave the valet my car keys and we entered the restaurant. And then…nothing. Nobody to greet us. Nobody to seat us. We were left alone at the front door. Diners at many tables glanced our way, and returned to the comfort of their meals and mates. As guests, we were made to feel awkward, out of place and inconsequential. Finally, a passing waiter, with plates akimbo, smiled and promised that someone would be right there to greet us. Establishments know that they must manage the entire experience of their patrons, from the initial phone call to the follow up after an interaction or event. Sometimes a few well-chosen words of ours can assuage customers' feelings, inducing comfort and care on the part of their clientele. Develop key phrases to help your customers feel comfortable about their relationship with you.Did you know there are employment and career opportunities in the truck wash business? It is true and there are a couple reasons for this. One reason is due to the illegal immigration and illegal alien crackdown on Hispanic workers who have snuck over the border and found jobs in the truck wash industry.Many truck wash chains and many truck washes hire illegal aliens and up until now no one has said anything about it. However, most truck drivers are very American and they see the illegal aliens and illegal immigrants working at the truck washes when they wash their 18-wheeler rigs and they are upset. Many have called the im
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HRM-Retail Industry
Human Resource Management’s role in the company’s success increases each day. In this article I will discuss the reasons for the increasing impact of the HRM and will also talk about HRM in the retail industry.Human Resource Management is a vital function in organizations. It is becoming more important than ever. Line managers are getting involved in HRM, and human resource managers are becoming members of the management team. Also, everyone in the organization can make a contribution to the management of people and the success of the organization at the same time. Human resource management includes a variety of activit
that someone would be right there to greet us. Establishments know that they must manage the entire experience of their patrons, from the initial phone call to the follow up after an interaction or event. Sometimes a few well-chosen words of ours can assuage customers' feelings, inducing comfort and care on the part of their clientele. Develop key phrases to help your customers feel comfortable about their relationship with you.Human Resource Management’s role in the company’s success increases each day. In this article I will discuss the reasons for the increasing impact of the HRM and will also talk about HRM in the retail industry.Human Resource Management is a vital function in organizations. It is becoming more important than ever. Line managers are getting involved in HRM, and human resource managers are becoming members of the management team. Also, everyone in the organization can make a contribution to the management of people and the success of the organization at the same time. Human resource management includes a variety of activit
Bad Form…Customer or Teller?
I was at a bank recently when a teller abruptly pointed out "you forgot to fill out your deposit slip correctly." I suddenly felt as though I were back in grade school. Her words stung like a bee. Her remark felt so judgmental. If only she'd said "let me help you complete this" or even "don't forget to fill in today's date." She was so busy judging me she forgot to partner with me for a successful transaction. In most service situations our customers are looking for help, assistance and perhaps some guidance. It wouldn't have been hard for this teller to achieve the same result, a properly filled in transaction slip, without alienating her customer.
Mouthing a few choice words isn't enough. They must be genuinely meant. To utter phrases without heartfelt thoughts behind them rings hollow with others. Sincerity matters. So try to let your body language, eye contact and gestures reinforce the sentiment you are expressing. In part, that helps these comforting words become magical. Even on the telephone or via e-mail, you can convey care, concern and sincerity.
Consider these phrases which bring comfort, smiles and satisfaction to your customers' ears:
"We can fix it."
This tells your customers that you are solution oriented and partnering with them for success.
"We're sorry for your inconvenience."
These magic words show awareness and concern for your customers.
"Consider it done!"
Tells customers you are there for them, protecting their interests and serving their needs.
"We're delighted to serve you."
Shows your organization values their patronage.
"Thank you for choosing us. It's our pleasure to ser
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