Add You - Business

Career as a Trial Lawyer
Have you considered a career as a lawyer? Well why not? But what kind of lawyer do you want to be? Well, how about a lawyer, which makes a lot of money you are probably thinking right? Indeed that makes since especially if you do not care about people or who you will hurt in the process? Who knows maybe you can double and triple bill for your Great Advice and make even more money right? But first you have to get a law degree.Yes, getting a law degree is easy if your daddy is rich and can send you to a school like Pepperdine University, they tend to have a really high graduation rate, wink, wink? Unfortunately just because a school lets you get by still you have to pass the Bar.Luckily, you can take the bar over and over again until you memorize all those questions that they are looking for, then you can become a lawyer. May I recommend that you take some acting classes so y

several Phrases That Payses™ to use during your conversations. NOTE: I suggest writing them on sticky notes and posting them above your phone:

*Excuse my annoying typing; I just want to get all this stuff down! Similar to the above example. Polite, humorous way to subtlety demonstrate active listening while on the phone.

*I am at your service. Not just for customer service professionals any more, but for everyone! All business professionals are at the service of somebody, be it their customers or coworkers. Say this phrase to reassure your client that you’ve got their back. Remind them that they can ask anything of you.

*Personally. A single word with amazing power. For example, “Mr. Sanders, I will take care of your incorrect order,” vs. “Mr. Sanders, I will PERSONALLY take care of your incorrect order.” You’ve committed. You’ve made it personal. You’ve instilled confidence in Mr. Sanders that you’re accountable for the mistake, even if it wasn’t your fault. Use this word daily.

LET ME ASK YA THIS…
Are you growing bigger ears with every c

Hot Job Search News!
A prominent east coast newspaper recently reported important employment insights from one of the nation's top job-search professionals.This 2005 article highlights important information consistent with EEI's recommendations. It's a reality check and a wake-up call for anyone serious about getting ahead.* In a tough job market, those looking for work need to set themselves apart. Nothing does this as well as a face-to-face meeting.* 'Many people have a hard time getting out of the starting gate in their search,' says John A. Challenger, chief executive officer of Challenger, Gray & Christmas, a top outplacement consulting organization.* 'There's an illusion that there has to be some agent, some source out there that has a pool of the best job opportunities,' he says. 'And this agent will go to employers and market my candidacy for me.'* But the hard tr

In 2006, a study of 2,300 British consumers conducted by Harris Interactive revealed the general public's frustration with poor phone service. According to their research, 65% of consumers withdrew their business due to poor service experiences.

Wow.

Well, it’s 2007. How many customers are you going to lose from poor phone service this year?

Hopefully, zip. But let’s explore five keys to UNFORGETTABLE phone service just to make sure.

UNFORGETTABLE Openers
Customers will form an impression of you – and your company - within the first few seconds of their phone call. That’s why the first words out of your mouth are absolutely crucial.

What’s your present opening line? “Hello?” “Good morning?” Or is it some other boring, corporate handbook greeting that fades into the unmemorable multitude of every other phone call your customer will make that day?

FACT: phone greetings are opportunities to make the mundane memorable. To make the customer on the other line smile before she even asks you a question. You must project positivity, uniqueness and approachability within seconds. You can do better can “Hello?”

PERFECT EXAMPLE: for years, I’ve been answering my phone the same way: “HELLO, my name is Scott!” It’s nothing fancy, but nobody else uses it. And that’s the key. It’s fun, quick and usually gets a laugh 90% of the time. More importantly, those five words also happen to be the name of my company, the title of one of my books and the essence of my branding.

LET ME ASK YA THIS…
Are your first few seconds UNFORGETTABLE?

UNFORGETTABLE Callers
OK, now let’s switch roles. You’re the caller. Making an important sales call to the VP of Marketing. And her assistant prompts you with the ever popular, “May I ask who’s calling?”

When you hear those beautiful five words, you should get excited. Why?

FACT: this is (yet another) two second opportunity to make the mundane memorable and project your uniqueness to someone new.

PERFECT EXAMPLE: “Yes. Tell Mrs. Freidman that it’s The Nametag Guy,” I usually say.

In most cases, three things happen next: 1) The gatekeeper chuckles and transfers me, 2) The entire company hears over the loud speaker, “Mrs. Friedman, you have The Nametag Guy holding on line 7,” and 3) The person I’ve called picks up the phone (already laughing) and says, “Hi Scott!”

Score!

LET ME ASK YA THIS…
Do you have the balls to say something other than your name?

UNFORGETTABLE Waiting
When I was working at the Ritz Carlton, the phone light would start blinking rapidly after thirty seconds of hold time. If an employee was in the area and didn’t pick up the phone to assist the guest, he was written up.

Sure, it was harsh. But you better believe we picked up every call within thirty seconds! Dominoes would have been proud.

Look. Hold time is still a tough issue. I’m not going to get into the technical side of it, i.e., on-hold jazz music, advertisements, wait time and the like. However:

FACT: callers become more frustrated with every passing second.

Unless.

PERFECT EXAMPLE: my friend Dave is a pro at lessening hold time. Whenever he has another call or needs to put me on hold, he doesn’t say, “Can I put you on hold?” or “Would you mind holding for a minute?” Instead, Dave says, “Scott, do me a favor: count to ten and I’ll be right back!”

I still count every time. And Dave almost always comes back as promised.

LET ME ASK YA THIS…
What words could you use to make hold time more fun and engaging?

UNFORGETTABLE What?
In 2006, RainToday released a scintillating study called How Clients Buy: The Benchmark Report On Professional Services Marketing And Selling From The Client Perspective.

The study gathered data from nearly 200 decision makers nationwide who purchased $1.6 billion in professional services. They were asked about their biggest pet peeves when working with service providers.

And the winner went to (drum roll please)...

“They didn’t listen to me.”

FACT: when it comes to the phone, you must remember these three things:

1. Listening is not waiting to talk.
2. You have two ears and one mouth. Listen and speak proportionately.
3. A closed mouth gathers no foot.

PERFECT EXAMPLES: here’s a sample of several Phrases That Payses™ to use during your conversations. NOTE: I suggest writing them on sticky notes and posting them above your phone:

*Excuse my annoying typing; I just want to get all this stuff down! Similar to the above example. Polite, humorous way to subtlety demonstrate active listening while on the phone.

LET ME ASK YA THIS…
Are you growing bigger ears with every ca

Establishing A Budget For Advertising
Before you can decide how much to spend on your advertising and marketing campaign, you must decide on how often you plan to advertise. Many experts say the best time to advertise is all the time. When business is really good, advertise for even more business, but even more important, so that business doesn’t get bad. After all, every business has it’s down times, so help to eliminate or shorten them by advertising during the good times. When business is really bad, or a startup business, since you need to increase your profits, and usually the two best ways to do so is the control your expenses and to increase your customers.Before going any further, I must address one of the many things in life that amazes me. Many businesses, in their wisdom, budget their advertising dollars and stay on budget year after year. Although, I can understand their thinking, I can never underst

d approachability within seconds. You can do better can “Hello?”

LET ME ASK YA THIS…
Are your first few seconds UNFORGETTABLE?

When you hear those beautiful five words, you should get excited. Why?

FACT: this is (yet another) two second opportunity to make the mundane memorable and project your uniqueness to someone new.

PERFECT EXAMPLE: “Yes. Tell Mrs. Freidman that it’s The Nametag Guy,” I usually say.

Score!

LET ME ASK YA THIS…
Do you have the balls to say something other than your name?

Sure, it was harsh. But you better believe we picked up every call within thirty seconds! Dominoes would have been proud.

Look. Hold time is still a tough issue. I’m not going to get into the technical side of it, i.e., on-hold jazz music, advertisements, wait time and the like. However:

FACT: callers become more frustrated with every passing second.

Unless.

I still count every time. And Dave almost always comes back as promised.

LET ME ASK YA THIS…
What words could you use to make hold time more fun and engaging?

UNFORGETTABLE What?
In 2006, RainToday released a scintillating study called How Clients Buy: The Benchmark Report On Professional Services Marketing And Selling From The Client Perspective.

And the winner went to (drum roll please)...

“They didn’t listen to me.”

FACT: when it comes to the phone, you must remember these three things:

1. Listening is not waiting to talk.
2. You have two ears and one mouth. Listen and speak proportionately.
3. A closed mouth gathers no foot.

PERFECT EXAMPLES: here’s a sample of several Phrases That Payses™ to use during your conversations. NOTE: I suggest writing them on sticky notes and posting them above your phone:

*Excuse my annoying typing; I just want to get all this stuff down! Similar to the above example. Polite, humorous way to subtlety demonstrate active listening while on the phone.

LET ME ASK YA THIS…
Are you growing bigger ears with every c

Hot Careers: Managing Your Career Choice When You Have Too Many Choices
Do you remember when career exploration was playing make-believe? At any given time you could switch from being a master chef to a brain surgeon to an archeologist with just the change of a costume. If only choosing a career were as easy as a wardrobe change.Career exploration involves research, observation, experimentation and relationship building. And although stressful at times, it can be fun and exciting. You just need to develop the right approach to the process of looking for the right career.Narrow career optionsOne of the biggest mistakes young adults make in career exploration is giving themselves too many choices. The average person has a few natural skills that can translate into a career. If you don't have an aptitude for science, you will not do well in medicine, even if you have always dreamt of being a doctor. Identify your natural t

rs me, 2) The entire company hears over the loud speaker, “Mrs. Friedman, you have The Nametag Guy holding on line 7,” and 3) The person I’ve called picks up the phone (already laughing) and says, “Hi Scott!”

Score!

LET ME ASK YA THIS…
Do you have the balls to say something other than your name?

Sure, it was harsh. But you better believe we picked up every call within thirty seconds! Dominoes would have been proud.

Look. Hold time is still a tough issue. I’m not going to get into the technical side of it, i.e., on-hold jazz music, advertisements, wait time and the like. However:

FACT: callers become more frustrated with every passing second.

Unless.

I still count every time. And Dave almost always comes back as promised.

LET ME ASK YA THIS…
What words could you use to make hold time more fun and engaging?

UNFORGETTABLE What?
In 2006, RainToday released a scintillating study called How Clients Buy: The Benchmark Report On Professional Services Marketing And Selling From The Client Perspective.

And the winner went to (drum roll please)...

“They didn’t listen to me.”

FACT: when it comes to the phone, you must remember these three things:

1. Listening is not waiting to talk.
2. You have two ears and one mouth. Listen and speak proportionately.
3. A closed mouth gathers no foot.

PERFECT EXAMPLES: here’s a sample of several Phrases That Payses™ to use during your conversations. NOTE: I suggest writing them on sticky notes and posting them above your phone:

*Excuse my annoying typing; I just want to get all this stuff down! Similar to the above example. Polite, humorous way to subtlety demonstrate active listening while on the phone.

LET ME ASK YA THIS…
Are you growing bigger ears with every c

Is This Field for You? 5 Career Factors to Consider
You're planning to pursue a new career, but how can you be sure your choice is a good one? Consider the following five career factors.1. Your Passions People often overlook their own passions when it comes to making life-defining decisions. Perhaps your dad always said you should be a business major because you'd be guaranteed a high-paying job after graduation. Or your mom nudged you into teaching because you'd be able to find a job anywhere in the country. There's nothing intrinsically wrong with being a teacher or a business person, but if those occupations don't fit your fancy, you'll be miserable a minimum of eight hours a day, five days a week.2. Your Commitments Let's say you've pinpointed your dream career, but you'll have to work nights for two years before you can get on a more regular schedule. You need to carefully consider these career f

t you on hold?” or “Would you mind holding for a minute?” Instead, Dave says, “Scott, do me a favor: count to ten and I’ll be right back!”

I still count every time. And Dave almost always comes back as promised.

LET ME ASK YA THIS…
What words could you use to make hold time more fun and engaging?

UNFORGETTABLE What?
In 2006, RainToday released a scintillating study called How Clients Buy: The Benchmark Report On Professional Services Marketing And Selling From The Client Perspective.

And the winner went to (drum roll please)...

“They didn’t listen to me.”

FACT: when it comes to the phone, you must remember these three things:

1. Listening is not waiting to talk.
2. You have two ears and one mouth. Listen and speak proportionately.
3. A closed mouth gathers no foot.

PERFECT EXAMPLES: here’s a sample of several Phrases That Payses™ to use during your conversations. NOTE: I suggest writing them on sticky notes and posting them above your phone:

*Excuse my annoying typing; I just want to get all this stuff down! Similar to the above example. Polite, humorous way to subtlety demonstrate active listening while on the phone.

LET ME ASK YA THIS…
Are you growing bigger ears with every c

Real Estate Agent Costs for those New or Considering the Profession
Many wish they new before they took the plunge and started their pre-license education to become a real estate salesperson or broker. The first heads up is that your pre-license education is not about the day-to-day aspects of what you'll do in the business; it's about the real estate laws in your state and applicable national laws that effect real estate transaction in your state. And no one will talk about the costs that you'll be asked to pay shortly after you begin your career as a real estate agent. If I knew up-front all the costs involved, I would have more pro-active in saving additional money to spend on marketing instead of all these start-up costs. Which by-the-way recur on an annual basis. Other costs such as marketing and desk fees are additional. This list is just the basic get you started, so you can plan.Mandatory.-Pre-license Education. $175-$500-Sta

several Phrases That Payses™ to use during your conversations. NOTE: I suggest writing them on sticky notes and posting them above your phone:

*Excuse my annoying typing; I just want to get all this stuff down! Similar to the above example. Polite, humorous way to subtlety demonstrate active listening while on the phone.

LET ME ASK YA THIS…
Are you growing bigger ears with every call?

UNFORGETTABLE Attitde
More than anything we’ve talked about today, your attitude is what most determines the success of every phone call. Let’s explore two examples: smiling and emotion.

First of all, I don’t need to waste your time talking about the value, the power and the necessity of smiling. You should know that already. However:

FACT: the customer will HEAR your smile over the phone.

PERFECT EXAMPLE: the best piece of advice I ever got on phone service was to buy a little mirror and stick it above my phone. Forced me to smile every time! I suggest you try this for one week.

The next facet of an UNFORGETTABLE Phone Attitude is emotion. If you want to watch a classic movie on phone service, check out Boiler Room. My favorite scene is when the office manager (Ben Affleck) preaches to his neophyte stockbrokers how to connect with prospects during cold calls:

“Get your ass out of the chair! Walk around! Motion creates e-motion!” he yells.

Great point, Ben. In other words:

Motion = Emotion = Enthusiasm = Approachability = UNFORGETTABLE Service

LET ME ASK YA THIS…
Would you want to talk to you over the phone?

Whether you’re answering, chatting, listening or putting someone on hold, the phone is your friend. When used in an approachable fashion, it can mean the difference between a prospect and a customer. The difference between a lead and a sale. The difference between a one-time customer and a long time relationship.

Do it right. Be UNFORGETTABLE. Don’t phone it in.

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Make a lot of money fast, make a lot of money fast from th ground up, dedication, knowledge is power

Continuing now. . . My ancestors died to protect this land and her people and you guys sit in rooms posturing, with not a clue as to how life on Earth or the free economic system works at all. Not even a little bit. I have only met a handful of congressmen that I did not get bored talking to in five minutes due to their lack of intellect and contrived rhetoric.

Many people perceive the typical pharmaceutical sales job description to be highly desirable, and even glamorous. Given the perks including a new model company car, six-figure income potential, lucrative schedule, and a completely flexible schedule, this comes as no surprise. However, those who think job is all peaches and cream will be in for a rude awakening.

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