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Add You - A Lesson From the Logman
In part one of this series, we reviewed several uncommon interview preparation strategies that got us safely to the interviewer's door, well prepared to tackle the challenges that lay ahead. This article addresses small but effective strategies to employ from the point
A] Claim cost increases to maintain his margins.
B] Let the customer try an alternative.
You may guess where I am coming from. The inn keeper has tried another supplier and found that he would have to pay an additional ?20 per load and not get on call delivery. Yes, my log man got his account back.
The customer is not always right and sometimes has to try the market to ap
Don’t be too hasty to give up planning due to a dislike of writing. Writing comes in all sizes—from jotting down quick emails, drafting company proposals, to elaborate strategizing. You’re most certainly competent at some form of it. But if the idea of linear goal p
A lesson in customer relations from the logman
If you're giving great value let the customer try the market.
The customer is not always right.
Those who know my interests know how I love to study business situations. Today from an un-expected source there was a great example of good customer relations and business practice.
With the holiday coming I had ordered a delivery of logs for our hearth. As usual I took the opportunity to ask the log man how business was in view of the run up to Christmas.
He is extremely busy trying to maintain good customer relations by satisfying all of his customers including one of the local inns as we run up to Christmas. This business is a pub which serves meals and the log man delivers every week when the owner calls.
He has just made a delivery that meant him getting up at 6am to get the delivery in because the owner of the pub had left it late with his order. When the log man arrived at the inn at 7.30 am the inn keeper was still in bed!
To make matters worse when the log man advised that a double load would have go upto ?80, a ?10 rise to cover increased diesel costs the inn keeper complained and said he would go elsewhere. Not surprisingly the log man said that if he felt that way that is what he should do.
This is a great business example because even though the inn is an important customer and despite the frustrations the log man is confident because he understands the need for good customer relations by giving good service, he was not afraid to;
A] Claim cost increases to maintain his margins.
B] Let the customer try an alternative.
You may guess where I am coming from. The inn keeper has tried another supplier and found that he would have to pay an additional ?20 per load and not get on call delivery. Yes, my log man got his account back.
The customer is not always right and sometimes has to try the market to app
Retail fasteners are available at any hardware store in the market and on the Internet. There are myriad varieties of fasteners ranging from tiny washers to huge bolts and nuts that are used in industries. Fasteners can be made from plastic and steel and the use that t
He is extremely busy trying to maintain good customer relations by satisfying all of his customers including one of the local inns as we run up to Christmas. This business is a pub which serves meals and the log man delivers every week when the owner calls.
He has just made a delivery that meant him getting up at 6am to get the delivery in because the owner of the pub had left it late with his order. When the log man arrived at the inn at 7.30 am the inn keeper was still in bed!
To make matters worse when the log man advised that a double load would have go upto ?80, a ?10 rise to cover increased diesel costs the inn keeper complained and said he would go elsewhere. Not surprisingly the log man said that if he felt that way that is what he should do.
This is a great business example because even though the inn is an important customer and despite the frustrations the log man is confident because he understands the need for good customer relations by giving good service, he was not afraid to;
A] Claim cost increases to maintain his margins.
B] Let the customer try an alternative.
You may guess where I am coming from. The inn keeper has tried another supplier and found that he would have to pay an additional ?20 per load and not get on call delivery. Yes, my log man got his account back.
The customer is not always right and sometimes has to try the market to ap
Leadership at organizations undergoing significant change spends a lot of time talking about the process and explaining it to employees. Communications to employees can take many forms -- from town hall meetings to company newsletters.These activities -- w
He has just made a delivery that meant him getting up at 6am to get the delivery in because the owner of the pub had left it late with his order. When the log man arrived at the inn at 7.30 am the inn keeper was still in bed!
To make matters worse when the log man advised that a double load would have go upto ?80, a ?10 rise to cover increased diesel costs the inn keeper complained and said he would go elsewhere. Not surprisingly the log man said that if he felt that way that is what he should do.
This is a great business example because even though the inn is an important customer and despite the frustrations the log man is confident because he understands the need for good customer relations by giving good service, he was not afraid to;
A] Claim cost increases to maintain his margins.
B] Let the customer try an alternative.
You may guess where I am coming from. The inn keeper has tried another supplier and found that he would have to pay an additional ?20 per load and not get on call delivery. Yes, my log man got his account back.
The customer is not always right and sometimes has to try the market to ap
The secret to competitive success is to give customer service so far above the customers' expectations that it becomes legendary. This service must be driven by “customer needs and wants” and be tied to superior quality! Customer service is critical today more than e
This is a great business example because even though the inn is an important customer and despite the frustrations the log man is confident because he understands the need for good customer relations by giving good service, he was not afraid to;
A] Claim cost increases to maintain his margins.
B] Let the customer try an alternative.
You may guess where I am coming from. The inn keeper has tried another supplier and found that he would have to pay an additional ?20 per load and not get on call delivery. Yes, my log man got his account back.
The customer is not always right and sometimes has to try the market to ap
BackgroundFollowing the collapse of the prawn industry in the mid-80’s, an interesting industry slowly emerged in the early 90’s as dynamic and aggressive women entrepreneurs turned their expensive hobby into a multi-million profitable and enjoyable “sunshine” i
A] Claim cost increases to maintain his margins.
B] Let the customer try an alternative.
You may guess where I am coming from. The inn keeper has tried another supplier and found that he would have to pay an additional ?20 per load and not get on call delivery. Yes, my log man got his account back.
The customer is not always right and sometimes has to try the market to appreciate the deal he is getting. We have to have confidence in our service and ability to maintain good customer so that we can face the competition. I think the log man did well.
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