Add You - Business

The 7 P's of Business Phone Etiquette
Etiquette is in essence about proper conduct and presenting yourself favourably. Demonstrating good etiquette is important if one seeks to be successful. An area in which this is essential is the business phone call. Millions of business phone calls are made every hour and day. Business people that interact solely over the phone yet never meet still form strong opinions of one another. Practising good business phone etiquette helps encourage clear lines of communication, build rapport and avoid misunderstandings. Most of us can recollect a phone call that left us feeling frustr

after your customers with common sense and doing what’s best for them, rather than doing what’s most convenient for you and showing common distrust (both of your own staff and of your customers).

The company where I previ

Great Business ... Pity About the Boss
Many small business owners and managers will often say their personal assistant is invaluable to them yet they often treat them as if they're not.Day after day, week after week the P.A. is in the office, slogging away making sure the work gets done. In many instances it is the P.A. that holds the business / department together.Many of them are so conscientious they won't take time out and will stay at their desk until the work is done. Not only are they integral to the running of any business, their income and the way they are treated may not always reflect the importance of their

Does your company have ‘company policy’? You know, the policy that lets you say, “I’m sorry ma’am, we don’t offer refunds, exchanges only”? Or the policy that lets you say, “Here at ABC Bank, we only have teller services until 3:00 pm daily”? Or the policy that says “Check-out time is 1:00 pm – later check-out will be charged accordingly”?

When your company was new, someone (maybe even you) said, “We need some guidelines about what we will and will not do for our customers. Let’s make those guidelines so that our customers don’t take advantage of us. And let’s call those guidelines Company Policy – that way, there’ll be no mistake about how serious we are about maintaining our integrity!”

Well, I have a really good suggestion for you. Take your company manual, find the pages that cover ‘company policy’, rip them out of your manual and throw them away. Then you’ll be able to start looking after your customers with common sense and doing what’s best for them, rather than doing what’s most convenient for you and showing common distrust (both of your own staff and of your customers).

The company where I previo

Selling a Used Robot
Businesses faced with the disposal of large industrial equipment have a difficult task in front of them. Although there are several solutions, some are clearly better than others. One choice is to sell the equipment at an online auction such as eBay. In this situation, the shipping arrangements and preparations are the responsibility of the seller. Sellers are often forced to accept less than the robot is worth. After a long wait to complete the transaction, your buyer may decide they are not satisfied and back out of the sale. You are left with a loss of time and money and you still must disp

:00 pm daily”? Or the policy that says “Check-out time is 1:00 pm – later check-out will be charged accordingly”?

The company where I previ

What Type of Advertising is Most Effective?
Word of mouth! Next question!That was the typical answer of most of my clients over a 25 year period of consulting. Why? Because it was (a) free, (b) easy, (c) obvious, (d) what their customer told them, and (e) free. Did I mention it was free? That seemed to be their criteria in choosing an effective media. What they didn’t want to hear from me was how expensive their campaign might be. But I was kind and gentle when I told them they were completely insane. No, I didn’t really say that. But I wanted to, believe me.The plain truth was that I had to learn thei

ll not do for our customers. Let’s make those guidelines so that our customers don’t take advantage of us. And let’s call those guidelines Company Policy – that way, there’ll be no mistake about how serious we are about maintaining our integrity!”

The company where I previ

New Year, New Career
For many of us, the New Year is a time to think about improving our lives and often one of the areas in which we are most dissatisfied is work. However, simply making a resolution to leave a job, train for a new career or set up a business isn’t enough. If it’s going to happen, we need to take action. However, like so many of our good intentions, the decision to change gets put on the back burner as soon as are back at work after the holidays. We get caught up in the stress of everyday life and all thoughts of a new life are forgotten.Learning to manage time effectively is a key factor i

ing our integrity!”

The company where I previ

More Than a Gut Feeling
Mary seemed like a nice person. I don’t know who hired her. She gave the impression of a hard worker.She’s the kind of employee who would be happy to share photos of the grandkids and bring in freshly baked cinnamon rolls to the office. The problem was she just wasn’t very bright.The travel industry isn’t rocket science, but you need to be aware of rules and regulations as well as fare plans.An experienced clerk worked with her one day. He presented possible scenarios for her to work out. In the middle of a problem, Mary announced, “My brain is full.” She turned and walked

after your customers with common sense and doing what’s best for them, rather than doing what’s most convenient for you and showing common distrust (both of your own staff and of your customers).

The company where I previously worked, like all airlines, had company policy. One part of that policy was based on a hugely important safety factor. With any airline, you can only carry on as much baggage as can be safely stowed away, so if there’s turbulence (or worse), the carry-on baggage won’t harm you or other passengers, or block your way out of the aircraft if you have to evacuate. This policy is not for the convenience of the airline, but for the safety of their passengers. And so, you would think that this policy would be pretty rigid, right? Well, listen to my story and see how I bent ‘company policy’ to accommodate a customer.

I was at New York JFK airport waiting to board the passengers on our flight back to Toronto, when one of our check-in agents came on board in a real tizzy. She said, “We have a celebrity, rock star Sheryl Crow, checking in with 6, count’em 6, pieces of carry-on baggage and she just ins

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The sinage marketplace is competitive! Consequently, some companies are going to focus on price and neglect quality. To complicate the situation, companies that produce stock vinyl banner material offer a bevy of different materials based on weights/thickness, color, reflective properties, ink absorption properties, etc.

Every community has 'em. Fast talkers who roll into town with a clever idea to sell to people in business.

The secret to big success is branding. Yes, the whole branding package include look, attitude and you company's beliefs.

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