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Add You - Interactive Voice Response Is About Users, Not Technology
Trying to communicate your company’s message can be quite difficult if you’re working with a limited advertising budget. One of the biggest problems with having a small budget is that reaching your audience becomes
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Dean Baker, Unisys’ head of telecoms business unit, global commercial industries, says the days are gone when interest in technology drove business strategy and decisions like interactive voice response and other technologies that allow people to purchase products and services without speaking to a human.
Speaking at the VoiceGenie Africa summit in South Africa, Baker said: "The challenge that companies face globally is how to provide services to clients in a simple, easy to use, accessible way." Dave Tidwell, VoiceGenie’s director of business development and channel management says when businesses consider buying a
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Speaking at the VoiceGenie Africa summit in South Africa, Baker said: "The challenge that companies face globally is how to provide services to clients in a simple, easy to use, accessible way." Dave Tidwell, VoiceGenie’s director of business development and channel management says when businesses consider buying
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Speaking at the VoiceGenie Africa summit in South Africa, Baker said: "The challenge that companies face globally is how to provide services to clients in a simple, easy to use, accessible way." Dave Tidwell, VoiceGenie’s director of business development and channel management says when businesses consider buying
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"The most important ingredient when shopping for IVR is the needs of the person you’re shopping for – the end user."
Baker gives several examples where companies saw a big increase in uptake of their services when IVR that is tailored to consumer needs is installed. Orange, an international telecoms provider is a good example, he says.
In South Africa, Standard Bank, one of the four largest banks in the country says its telephone banking bu
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