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Add You - More on Customer Service
Having been in the franchising industry for some time now, I always find it fascinating when a regulator arbitrarily decides that we need more laws. As if we do not have enough laws impeding commerce there is always some regulator somewhere who says we need more rules. I cannot think of any reason why unless maybe the work for Al Queda and want to cripple America’s economic might; no maybe
Everyth
Congratulations doctors, nurses, therapists, and pharmacists! You have studied hard, spent thousands upon thousands of dollars to attend school for what probably felt like thousands upon thousands of years, and now you are ready to enter the medical workforce. You are ready to start working for a medical business, or to open your own medical business. With a scalpel in one hand, a prescr
My strong opinion is that in order to provide good customer service you must have good systems and processes in place. And, those systems and processes must be engineered to a specific business. Then, once you have your systems and processes properly engineered and in place, you must ensure that they are consistently followed. That is the big component that often gets overlooked – consistency.
Now when I talk about systems and processes I’m not just talking about the people who have direct contact with the customers, these must also include every aspect of the business. The best example of this are franchised businesses. Now I prefer to patronize the local places when I can, but these locally owned businesses could learn a lot from how the franchises operate.
Everythi
Think 2005 was tumultuous?You haven’t seen anything yet!Wait until 2006 comes roaring in.Are you really ready for 2006? Ready to be self-employed, that is?That’s the traditional way to make a living all through history except the Industrial Revolution, which has ended.Corporate icons are toppling daily, massive job terminations and pension defaults are co
My strong opinion is that in order to provide good customer service you must have good systems and processes in place. And, those systems and processes must be engineered to a specific business. Then, once you have your systems and processes properly engineered and in place, you must ensure that they are consistently followed. That is the big component that often gets overlooked – consistency.
Now when I talk about systems and processes I’m not just talking about the people who have direct contact with the customers, these must also include every aspect of the business. The best example of this are franchised businesses. Now I prefer to patronize the local places when I can, but these locally owned businesses could learn a lot from how the franchises operate.
Everyth
Business negotiation in China can be very a frustrating exercise for western business executives. The Chinese business culture and deliberate style of negotiation is vastly different from the more direct western approach.It is easy to lose perspective and patience and ultimately fail in reaching the desired agreement.European and American business men and women are accustomed to a st
Now when I talk about systems and processes I’m not just talking about the people who have direct contact with the customers, these must also include every aspect of the business. The best example of this are franchised businesses. Now I prefer to patronize the local places when I can, but these locally owned businesses could learn a lot from how the franchises operate.
Everyth
How many times do you have to fail at something in order to succeed? Did you know that Thomas Edison failed 10,000 times while trying to invent the light bulb? He certainly had a learn and do attitude! He was able to turn each failed experiment into a successful way not to invent the light bulb. Therefore, what can we learn from this? You can adopt the fail forward strategy too.
Now when I talk about systems and processes I’m not just talking about the people who have direct contact with the customers, these must also include every aspect of the business. The best example of this are franchised businesses. Now I prefer to patronize the local places when I can, but these locally owned businesses could learn a lot from how the franchises operate.
Everyth
The best marketing tip you will ever hear is to advertise your product or business. In fact, any marketing tip you hear or see will be related to some form of advertising. In this article, we will go over several marketing tips and the reason you should use them.One great marketing tip is to use an auto responder. Autoresponders automatically send out emails to people on your mail
Everything that is required to run the franchised business is documented; everything from how to cook the hamburger to how to assemble it and wrap it. This is all in addition to how and when to greet customers. Although there are many companies that do this reasonable well, there are many more that just don’t get it. Some of them once got it, but forgot to take a step back and look at how consumers have evolved and their systems are no longer effective.
What brings this up today? It all comes back to something as simple as take-out pizza. There’s a place here in Colorado Springs that I thought was going to a great new local business where I could get a good pizza pie. The first time I went there it was great. It was a great pizza and there were great people. The second time wasn’t as good, as there was a discrepancy in the price and how the pizza turned out. The third time there was a “problem with the oven” and they had to remake my pie. It was inc
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