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Add You - Creating Customer Service Excellence
As a cleaning service one of the things you will be responsible for is to make sure that you are killing germs and other microorganisms. Germs, disease causing bacteria and viruses can hide in all kinds of nooks and crevices in your buildings - everywhere from toilet seats to doorknobs. And these tiny creatures are not content to stay in one place for long. They catch rides on hands, garb
1. Create customer focused processes, not company focused processes. If what you are doing is done to make the inter
The brand image of an organization mirrors its reputation among the masses. As such, business organizations work tirelessly to create such brands that would register an impression of loyalty and trust with the customers. Once this happens, customers are attracted naturally to your brand, registering profit for your business. An established brand finds it easier to introduce new products and
So who is responsible for customer service? Anyone who touches the customer, either directly or indirectly is providing a level of service. This includes the people in such varied roles as: product planners, IT staff, shippers, billing clerks, human resources and service team members. Bottom line: service is everybody's responsibility. The service chain includes all people and functions that link up to final delivery to the customer. To find out who is in this chain begin at the end: who delivers the product to the customer? Then ask who provides a product or service to that person? Continue tracing it back to the originator. You now have your service chain.
It is critical that everyone in the service chain know the impact of their actions. Each person in the chain should focus on creating excellence in the following areas:
1. Create customer focused processes, not company focused processes. If what you are doing is done to make the inter
Let's start with our reminder of... "What is an improvement cycle?"Make Continuous Improvement One Of Your Goals - As Soon As You Possibly Can (ID: 74077)What Is An Improvement Cycle?"Everything we do is a process, every process has a customer"The Improvement Cycle is a highly disciplined and rigorous approach to problem solving using the Plan, Do, Check, Act (PDC
It is critical that everyone in the service chain know the impact of their actions. Each person in the chain should focus on creating excellence in the following areas:
1. Create customer focused processes, not company focused processes. If what you are doing is done to make the inter
The Sarbanes-Oxley Act was passed on July 2002 and many public companies in the US have been implementing compliance procedures since then.Unlike other business standards, the Sarbanes-Oxley Act requires a more detailed disclosure in its filings with the US Securities and Exchange Commission (SEC) on everything that might affect a company’s business and financial performance.Th
It is critical that everyone in the service chain know the impact of their actions. Each person in the chain should focus on creating excellence in the following areas:
1. Create customer focused processes, not company focused processes. If what you are doing is done to make the inter
Human Resource (HR) payroll software can be defined as a comprehensive accounting solution to meet the demands of modern day payroll process. Payroll requirements are unique and most of the HR payroll packages are flexible and diverse to accommodate the most complex requirements across industries and organizations. Modern day HR payroll packages are versatile and user friendly. This enabl
It is critical that everyone in the service chain know the impact of their actions. Each person in the chain should focus on creating excellence in the following areas:
1. Create customer focused processes, not company focused processes. If what you are doing is done to make the inter
Times have changed; job seekers and employers are no longer waiting for the newspaper delivery in the local shop to find that perfect job and employers are no longer rushing to place an advert in the paper. Today people are using the internet as a fast and reliable means to find jobs and look for employees. The use of online recruitment is growing steadily with the growth of the World Wide W
1. Create customer focused processes, not company focused processes. If what you are doing is done to make the internal processes work better and not better for the customer, how long will they be with you? Your customer wants to know that you put them above the inner workings of the company. Focus your efforts on your customers; then let the internal processes follow.
2. Respond to your customers inquiries quickly. Statistically the longer it takes to respond, the less likely your customer is to deal with you in the future. And remember, for every 1 customer that tells you they are dissatisfied there are 24 more out there that will never tell you something is wrong. But they will tell their colleagues and friends. And that hurts business, one way or the other.
3. Keep a positive service delivery attitude. It's a moment by moment attitude choice: you can present yourself positively, or allow yourself to get caught in the stress of the day. Don't be fooled: your customers hear what kind of day you are havi
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