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Add You - A New Vision of Leadership
Like it or not, the reality of running a business in today's world is that you will always have some people leaving to take up other job opportunities - no matter how great your staff retention strategies.But the way you handle a resignation can have a direct impact on how much staff turnover you experience thereafter. Handled the right way, a resignation is in fact a golden opportunity for you to actually reduce staff turnover. In the same way you that can profit from a customer complaint by handling it well, you can profit from a staff resignation by following the 10 tips below:1. Treat the individual in the same way you would want to be treated throughout.2
• Sixty percent of employees don't feel their companies develop them for the long term.
• Only 40% of employees feel their organizations show care and concern for them.
• The avera
Enter Your Leads – Your ROI Depends on It! If your company is asking what your trade show ROI is (and if they haven't been already – they will be!), you need to have a system in place for lead tracking. Most companies have some type of sales database in place – ACT, Goldmine and Sales Voodoo are a few of the more widely used programs that provide many great ways to track leads. If you don't have a system like this in place, get one! Manual tracking can be inaccurate to say the least, and is only as good as its keeper. Keepers may come and go, but a computer-based sales lead database program should be around for a long time to come.For all of your show leads, try to get these into your system as soon as
Consider the following quote:
The old world was composed of bosses who told you what to do and think, told you to keep your head down and mouth shut, and made all the decisions, .....In the new world, no manager can know everything or make every decision. Now, to be successful, a manager has to work in partnership, in collaboration, with everyone, and tap everyone's ideas and intelligence. Managers now are coaches, counselors and team builders...Their job is to find people with talent and skill, and help them work together toward a common purpose.
From: Ron Zemke, 'The Call of Community', TRAINING, Vol.33, No.3, 1996, p.28
The statistics are alarming.
• Less than half of all employees feel a strong personal attachment to their organizations.
• Sixty percent of employees don't feel their companies develop them for the long term.
• Only 40% of employees feel their organizations show care and concern for them.
• The averag
Everyone knows that they need to talk about their experiences at their former jobs and community activities in a job interview. However, what most people need work on is providing an interviewer with enough details so that they can actually picture you doing that activity. Let me give you an example:Question: Tell me about a time when you had to work with other people to pull together an assignment under a tight deadline.Here's an example of a candidate's typical response:The first thing I can think of is a time when I was working in the arts. Our House Manager was out of the office on an extended leave when one of our conductor's unexpectedly passed away. He was wel
From: Ron Zemke, 'The Call of Community', TRAINING, Vol.33, No.3, 1996, p.28
The statistics are alarming.
• Less than half of all employees feel a strong personal attachment to their organizations.
• Sixty percent of employees don't feel their companies develop them for the long term.
• Only 40% of employees feel their organizations show care and concern for them.
• The avera
Medical billing packages are extremely complex pieces of software. The reason for this, besides the number of things that the package itself has to do, is because of the number of people who usually work within the package itself.Medical billing agencies and companies are usually massive because they have to deal with a large number of providers and carriers. Because of this, most medical billing packages are created for networks so that more than one person can access the package at the same time. This is critical because all of the information stored by the package is time critical. To understand this, we'll present a brief example.John Doe is being billed for an oxygen concentrator. The patient file
From: Ron Zemke, 'The Call of Community', TRAINING, Vol.33, No.3, 1996, p.28
The statistics are alarming.
• Less than half of all employees feel a strong personal attachment to their organizations.
• Sixty percent of employees don't feel their companies develop them for the long term.
• Only 40% of employees feel their organizations show care and concern for them.
• The avera
We hear a lot about the new buzzword; change management all throughout the trade journals in almost every industry and every industry sector in corporate America. Seldom do we realize that change management issues do also affect smaller businesses.Having been in the auto services industry for over 27 years I can tell you that the car wash business is one business which is always concerned with change management and often they lack succession plans as well. In fact car wash industry consolidators who go around and buy up used carwashes often buy them from car wash owners who are retiring and either do not have kids to run them or wish to get out of the business completely rather than hiring a manager to run it for
From: Ron Zemke, 'The Call of Community', TRAINING, Vol.33, No.3, 1996, p.28
The statistics are alarming.
• Less than half of all employees feel a strong personal attachment to their organizations.
• Sixty percent of employees don't feel their companies develop them for the long term.
• Only 40% of employees feel their organizations show care and concern for them.
• The avera
Scratch tickets are fun and innovative way to grow your business. They give your customers and potential customers a chance to win varying percentages of their total sale or even a freebie with their next order. It is up to you to decide what the prize on the winning tickets will be. You can easily make these yourself with scratch stickers that are readily available or you can have them custom printed.1. When mailing out bills add a scratch off ticket inside the envelope along with every check you write and mail. Someone has to open those envelopes and you never know – they may just be interested in what you have to offer.2. Next time you visit the doctor, go to the hair saloon or wait at the car repair pla
• Sixty percent of employees don't feel their companies develop them for the long term.
• Only 40% of employees feel their organizations show care and concern for them.
• The average employee has 12-15 jobs during his or her career and 5-7 by the time he or she turns 30.
• Only 24% of employees are truly loyal to their organizations - meaning that they have a strong personal attachment to their companies and plan to stay for the next two years.
• Replacing key employees costs between 70 to 200% of their annual salaries.
• 57% of employees say they are unhappy in their current job.
With a talent shortage looming, unhappy and disloyal employees, costly turnover and decreasing productivity---all of which have a huge impact on an organization’s bottom line---leaders and managers are finding it difficult to stay competitive in today’s global marketplace. How is a leader to retain the best and brightest talent, foster productivity, and cultivate a competitive edge?
Leaders first need to understand the changing mindset of American workers.
What contributes to jo
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