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  • Add You - Law Firm Staff: Are They Treated as Equals?

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    I attended an awards party last week honoring the "Best" lawyers in the community. It was a nice affair. One of the winners was a partner at a major national law firm. As I read his profile, I was struck by comments made about him by one of his law partners.

    “I think much of what makes [him] a good attorney is that which makes him a good person…[He] genuinely cares about people, which would, of course, include his clients and co-workers. [He] is one of the highest-ranking partners in our firm. But he knows all of the staff … by name and talks to them on a regular basis. More importantly, he talks to them and everyone else as an equal. I believe his egalitarian views make him more accessible and likeable to clients and juries.” Publicity: Nailing a Media Interview, Part I
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    “I think much of what makes [him] a good attorney is that which makes him a good person…[He] genuinely cares about people, which would, of course, include his clients and co-workers. [He] is one of the highest-ranking partners in our firm. But he knows all of the staff … by name and talks to them on a regular basis. More importantly, he talks to them and everyone else as an equal. I believe his egalitarian views make him more accessible and likeable to clients and juries.” The Annoyance of Duplicate Content
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    The comments are telling in so many ways:

    1. The attorney is a great person and probably great to work with.

    2. Why is it unusual that an attorney would ‘know all the staff by name and talk to them on a regular basis’?

    I believe one of the biggest problems in firms today is the perception of inequality between attorneys and staff. I do staff surveys during training seminars and I ask them what their biggest frustration is. Among the top 3 is ‘attorney attitudes toward staff’. In the eyes of many staff members, the attorneys don’t treat them as valuable members of a team

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