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    Customer Driven Companies - Have a Definite Advantage
    Business in recent years has taken on many new and complex dimensions; Competition is stiffer and margins are smaller. Success will no longer be related to technology, size or product superiority alone.In the quest to maintain market position, business leaders are realizing that one of the areas where they can improve profits, as well as market position is by creating a customer-driven organization.A customer driven organization is one that has recognized that the autocratic top-down structure of the past, (where management, owners were the most important people in the company) must be inverted to place the focus on the customer, who is now the driving force of the organization.All of the organizations strategies, business processes, strategic plan and employees must focus on the most important person, the customer. Todays focus is no longer on customer satisfaction its on exceeding customer expectations; customer service is expected, todays customers expect quality and service and they want it fast.Being customer driven means being able to respond and fulfill those needs better and faster than your competitor.An organization can only survive if customers are satisfied and will thrive only if customers are delighted.Determining Customer NeedsAn organizations long term competitive advantage lies in its ability to establish what there customers needs are, and their capacity to produce and provide a quality product or service that will satisfy those needs. The reality is that without customers a business cannot exist.Speed and FlexibilitySupercharge your business
    If these are covered in a logical order, then an effective teaching with positive outcomes should occur.

    To ensure this occurs, a process known, as APIE should be followed. If you Assess, Plan, Implement and evaluate, then your teachings effectiveness is measurable.

    One of the most important factors is to decide what to base your teaching on and identify your target audience, learning environment, barriers to learning and relevant policies.

    My teaching was based upon Cardiac rehabilitation with regards to exercise, targeting adults from a multi cultural society who were due to be discharged from hospital following Coronary Artery Bypass Graft surgery. In order to make my teaching suitable for the adult learner, I understood it had to be flexible, with regards to date and timing of the meeting. Use learning theories/ styles with the emphasis on discussion and negotiation and place them in control as this contributes to the fundamental system of life long learning. Recognizing the individual is also extremely important, as understanding their individual needs

    Power of Pinpointing Accountability
    I have always said that if I were to write a book on effective management principles, the first chapter in that book would be about the importance of pinpointing responsibility among an owner’s or a general manager’s reporting units. After all, one of the most popular definitions of management is getting work done through others.#1 Management Pitfall: An unwillingness to delegate.Many times the owner or general manager is the most knowledgeable and the most capable person in the company; he or she can perform many tasks better than anyone else. The problem arises when managers decide that they are the only people in an organization who can really perform a task “right.”While this may be true, when managers feel a strong need to be in total control by personally taking charge of the company’s most critical tasks, they have made a very personally limiting decision. Why? Because any single person has just so many hours in a day. So managers who are poor at delegating are limited by their own personal mental and physical stamina.A manager friend of mine recently told me a great story that I believe illustrates this point extremely well. This particular owner had founded his business almost 40 years ago and had designed the company’s first product catalog about 25 years ago. The catalog was highly successful, so he continued to hold on tightly to this task himself. No one else in the organization was as capable at selecting products for the catalog or laying out the product selection.As the business grew, however, the owner became busier and busier with involvement in other critical management functions: Banking relation
    For learning to be effective, practitioners need to understand, current thinking on how learning occurs and the various ways in which adults learn. Learning can occur through observation and participation opposed to teaching through definition and theory, depending on the situation. How adults learn, is crucial to the whole learning and teaching process.

    This assignment will explore the teaching and learning process through a micro teaching relevant to practice. This will be evaluated through personal reflection and linked supported by the relevant policies.

    The teaching process can be defined in many ways. A learning approach/theory has been developed to cover each aspect, all of which are outlined below.

    The behaviorist approach is more commonly known as classical and operant conditioning and is based on a stimulus-response. Pavlov first introduced classical conditioning. He observed the behavior of dogs and their salivation at the sight of food. Pavlov deemed this an unconditional response. He developed this further and sounded a bell with a meal and discovered the dog would salivate upon hearing the bell only. Pavlov called this a conditioned response.

    E.g. Food (US) ------------------------------------------Salivation (UR) - UNCONDITIONED

    TRIAL PAIRING OF FOOD WITH BELL

    Food (US) + Bell ----------------------------------Salivation (UR)

    Bell (CS) -------------------------------------------Salivation (CR) - CONDITIONED

    However, Skinner (1968) introduced operant conditioning. Skinner experimented with rats. He designed boxes for the rats, which housed a mechanism that delivered food pellets each time the lever was pressed. In the rats' natural behavior, it makes accidental contact with the lever three or four times and food is delivered. After this the rat demonstrates an intentional behavior. This indicates learning has occurred.

    Carl Rogers and Abraham Maslow developed the Humanistic approach in America in the 1960's in a reaction against the two other prominent psychology approaches. The emphasis is placed upon the individual and the stimuli, which motivates individuals to perform certain behaviors. Maslow's hierarchy of needs demonstrates this. Bruner developed the Cognitive approach, in the late 50's and early 60's. Bruner compared the mind to a computer, stating that we too are information processors. He studied the internal mental processes between the stimuli we receive and the responses we make. Cognition means to know and the cognitive processes refer to the ways in which knowledge is gained, used and retained. Cognitive psychology is the most dominant approach to psychology today.

    Constructivist learning approach is a follow on to the cognitive approach. However the emphasis is placed upon the individuals self awareness and view on their own learning.

    Bandura introduced the Social learning theory in 1977. The theory states that we don't merely learn through positive and negative reinforcement but through imitation. We copy another individual’s behavior due to identification - we identify with them and internalize - you become the person. Bandura demonstrates this by showing a group of children a doll being physically attacked. The children were later presented with a replication of the doll and were found to imitate what they had observed.

    A domain of learning approach was developed by Bloom in 1972. He identified the three stages in which learning occurs as the:

    Cognitive - knowledge gain

    Psychomotor - skill development

    Affective - attitude formation.

    Research and evidence has proven that no single theory can cover all aspects of learning. Classical and operant conditioning stress the importance of immediate feedback in learning to maintain a positive attitude to learning. However, Cognitive and the domains of learning, enable clients to develop problem solving skills and the underpinning knowledge of theory and skills. Each theory has pros and cons, determining which theory relates to your personal situation, will assist in effective learning. To demonstrate this, I will analyze the learning theories and teaching process, in accordance with planning and delivering my own teaching.

    Planning and delivering teachings, is a complex procedure incorporating many factors. If these are covered in a logical order, then an effective teaching with positive outcomes should occur.

    To ensure this occurs, a process known, as APIE should be followed. If you Assess, Plan, Implement and evaluate, then your teachings effectiveness is measurable.

    One of the most important factors is to decide what to base your teaching on and identify your target audience, learning environment, barriers to learning and relevant policies.

    My teaching was based upon Cardiac rehabilitation with regards to exercise, targeting adults from a multi cultural society who were due to be discharged from hospital following Coronary Artery Bypass Graft surgery. In order to make my teaching suitable for the adult learner, I understood it had to be flexible, with regards to date and timing of the meeting. Use learning theories/ styles with the emphasis on discussion and negotiation and place them in control as this contributes to the fundamental system of life long learning. Recognizing the individual is also extremely important, as understanding their individual needs i

    Internet Marketing Newbie-What You Need to Know Part I
    To the internet marketing newbie, that’s what this is all about.I want to set the stage here. You are new and know nothing – ok, maybe not exactly, but you don’t know much.You have heard that the internet is like the wild, wild west, and you can get rich quick online. NOT! The internet is not one big giant get-rich-quick scheme, and steer clear of anyone who would tell you that.There isn’t really any such thing as a get rich quick scheme that actually works. But newbies fall for schemes everyday – make sure you are not one of them.You cannot make money online by doing nothing. Sure, some people have built huge online money making empires, and they hire people to do the work, and they make money – lots of it – and they no longer work hard. But they did not get rich quick, and they are still working – and they hire people to do their idiot work for them.But you are a newbie. You do not know what you are doing, you cannot even think about outsourcing work you know nothing about – you would not know if the work was being done right. So just getting started, you have to do the work yourself, and learn how it is done. And yes, that means long nights, hard work, and less television.Internet riches will not just fall into your lap – you have to go out and create them.You will have to work hard if you are going to become successful online.
    iscovered the dog would salivate upon hearing the bell only. Pavlov called this a conditioned response.

    E.g. Food (US) ------------------------------------------Salivation (UR) - UNCONDITIONED

    TRIAL PAIRING OF FOOD WITH BELL

    Food (US) + Bell ----------------------------------Salivation (UR)

    Bell (CS) -------------------------------------------Salivation (CR) - CONDITIONED

    However, Skinner (1968) introduced operant conditioning. Skinner experimented with rats. He designed boxes for the rats, which housed a mechanism that delivered food pellets each time the lever was pressed. In the rats' natural behavior, it makes accidental contact with the lever three or four times and food is delivered. After this the rat demonstrates an intentional behavior. This indicates learning has occurred.

    Carl Rogers and Abraham Maslow developed the Humanistic approach in America in the 1960's in a reaction against the two other prominent psychology approaches. The emphasis is placed upon the individual and the stimuli, which motivates individuals to perform certain behaviors. Maslow's hierarchy of needs demonstrates this. Bruner developed the Cognitive approach, in the late 50's and early 60's. Bruner compared the mind to a computer, stating that we too are information processors. He studied the internal mental processes between the stimuli we receive and the responses we make. Cognition means to know and the cognitive processes refer to the ways in which knowledge is gained, used and retained. Cognitive psychology is the most dominant approach to psychology today.

    Constructivist learning approach is a follow on to the cognitive approach. However the emphasis is placed upon the individuals self awareness and view on their own learning.

    Bandura introduced the Social learning theory in 1977. The theory states that we don't merely learn through positive and negative reinforcement but through imitation. We copy another individual’s behavior due to identification - we identify with them and internalize - you become the person. Bandura demonstrates this by showing a group of children a doll being physically attacked. The children were later presented with a replication of the doll and were found to imitate what they had observed.

    A domain of learning approach was developed by Bloom in 1972. He identified the three stages in which learning occurs as the:

    Cognitive - knowledge gain

    Psychomotor - skill development

    Affective - attitude formation.

    Research and evidence has proven that no single theory can cover all aspects of learning. Classical and operant conditioning stress the importance of immediate feedback in learning to maintain a positive attitude to learning. However, Cognitive and the domains of learning, enable clients to develop problem solving skills and the underpinning knowledge of theory and skills. Each theory has pros and cons, determining which theory relates to your personal situation, will assist in effective learning. To demonstrate this, I will analyze the learning theories and teaching process, in accordance with planning and delivering my own teaching.

    Planning and delivering teachings, is a complex procedure incorporating many factors. If these are covered in a logical order, then an effective teaching with positive outcomes should occur.

    To ensure this occurs, a process known, as APIE should be followed. If you Assess, Plan, Implement and evaluate, then your teachings effectiveness is measurable.

    One of the most important factors is to decide what to base your teaching on and identify your target audience, learning environment, barriers to learning and relevant policies.

    My teaching was based upon Cardiac rehabilitation with regards to exercise, targeting adults from a multi cultural society who were due to be discharged from hospital following Coronary Artery Bypass Graft surgery. In order to make my teaching suitable for the adult learner, I understood it had to be flexible, with regards to date and timing of the meeting. Use learning theories/ styles with the emphasis on discussion and negotiation and place them in control as this contributes to the fundamental system of life long learning. Recognizing the individual is also extremely important, as understanding their individual needs

    Making The Business Case For Web Standards
    Through the explosive growth of the Web, companies have realized the benefit of building a strong online presence. By publishing a website to the Internet, companies are able to build their brand, market their products, support existing customers, release publicity pieces, and even take orders. Lost in the feverish pace of growth however, has been an eye on the effect that their current web-building practices have on the bottom line and the future of their online presence. Not only does the website content itself have an impact on the company's income but so does the way the site itself is created.Building your site with a commitment to web standards - and continuously testing to ensure it maintains its adherence to those standards - can save your company money and even increase website related income.What are web standards?Web standards are, for purposes of this discussion, carefully designed sets of rules and protocols that drive web-based content throughout the Internet.Specifically, web standards revolve around:Structural Languages - such as HTML, XHTML, XML, SMIL, SVG, MathMLPresentation Languages - such as CSS, XSLDocument Object ModelECMAScriptThese web standards have been defined by the Worldwide Web Consortium (W3C) and other standards bodies to ensure the interoperability and access of documents placed on the web. Documents that follow the established standards will benefit in many ways:Lower maintenance effort and costLower cost for redesignImproved usability and accessibilityBroader compatibili
    ain behaviors. Maslow's hierarchy of needs demonstrates this. Bruner developed the Cognitive approach, in the late 50's and early 60's. Bruner compared the mind to a computer, stating that we too are information processors. He studied the internal mental processes between the stimuli we receive and the responses we make. Cognition means to know and the cognitive processes refer to the ways in which knowledge is gained, used and retained. Cognitive psychology is the most dominant approach to psychology today.

    Constructivist learning approach is a follow on to the cognitive approach. However the emphasis is placed upon the individuals self awareness and view on their own learning.

    Bandura introduced the Social learning theory in 1977. The theory states that we don't merely learn through positive and negative reinforcement but through imitation. We copy another individual’s behavior due to identification - we identify with them and internalize - you become the person. Bandura demonstrates this by showing a group of children a doll being physically attacked. The children were later presented with a replication of the doll and were found to imitate what they had observed.

    A domain of learning approach was developed by Bloom in 1972. He identified the three stages in which learning occurs as the:

    Cognitive - knowledge gain

    Psychomotor - skill development

    Affective - attitude formation.

    Research and evidence has proven that no single theory can cover all aspects of learning. Classical and operant conditioning stress the importance of immediate feedback in learning to maintain a positive attitude to learning. However, Cognitive and the domains of learning, enable clients to develop problem solving skills and the underpinning knowledge of theory and skills. Each theory has pros and cons, determining which theory relates to your personal situation, will assist in effective learning. To demonstrate this, I will analyze the learning theories and teaching process, in accordance with planning and delivering my own teaching.

    Planning and delivering teachings, is a complex procedure incorporating many factors. If these are covered in a logical order, then an effective teaching with positive outcomes should occur.

    To ensure this occurs, a process known, as APIE should be followed. If you Assess, Plan, Implement and evaluate, then your teachings effectiveness is measurable.

    One of the most important factors is to decide what to base your teaching on and identify your target audience, learning environment, barriers to learning and relevant policies.

    My teaching was based upon Cardiac rehabilitation with regards to exercise, targeting adults from a multi cultural society who were due to be discharged from hospital following Coronary Artery Bypass Graft surgery. In order to make my teaching suitable for the adult learner, I understood it had to be flexible, with regards to date and timing of the meeting. Use learning theories/ styles with the emphasis on discussion and negotiation and place them in control as this contributes to the fundamental system of life long learning. Recognizing the individual is also extremely important, as understanding their individual needs

    The Debt Consolidation Game
    Most debt consolidation loans rarely solve the problem of getting out of debt. Typically and individual will contact a bank or a unsecured credit company of sorts and they will request a loan for an amount high enough to pay off smaller accounts. The consumer hopes to achieve the security of one monthly payment and that is the only benefit they will receive.Consumers often impatient will not seek out the best finance company for their loan and rather act on impulse. When a bank looks at offering you a loan to pay off other accounts they are technically assuming the debt for you. They evaluate the risk and 90% of the time the interest rate on the new loan will be the same or higher than what the present rates are on the existing accounts. The bank issues loans to make money not to give indebted consumers an interest free route out of debt.0% offers are a great example. Banks data mine the credit bureau's in order to find the consumers with debt that they can entice to transfer balances to these 0% accounts. On average less than 1% of balances that are transferred for 0% financing offers are ever paid off within the allotted period of time. The banks count on that for future earnings. For the banks its almost like shooting fish in a barrel. It may take them a year before you pay a penny in interest but when you pay your debt for the next 20 years they will make a fortune.The FTC defines Debt Consolidation as: “you may be able to lower your cost of credit by consolidating your debt through a second mortgage or a home equity line of credit. Remember that these loans require you to put your home as collateral”. When a lender loans
    children were later presented with a replication of the doll and were found to imitate what they had observed.

    A domain of learning approach was developed by Bloom in 1972. He identified the three stages in which learning occurs as the:

    Cognitive - knowledge gain

    Psychomotor - skill development

    Affective - attitude formation.

    Research and evidence has proven that no single theory can cover all aspects of learning. Classical and operant conditioning stress the importance of immediate feedback in learning to maintain a positive attitude to learning. However, Cognitive and the domains of learning, enable clients to develop problem solving skills and the underpinning knowledge of theory and skills. Each theory has pros and cons, determining which theory relates to your personal situation, will assist in effective learning. To demonstrate this, I will analyze the learning theories and teaching process, in accordance with planning and delivering my own teaching.

    Planning and delivering teachings, is a complex procedure incorporating many factors. If these are covered in a logical order, then an effective teaching with positive outcomes should occur.

    To ensure this occurs, a process known, as APIE should be followed. If you Assess, Plan, Implement and evaluate, then your teachings effectiveness is measurable.

    One of the most important factors is to decide what to base your teaching on and identify your target audience, learning environment, barriers to learning and relevant policies.

    My teaching was based upon Cardiac rehabilitation with regards to exercise, targeting adults from a multi cultural society who were due to be discharged from hospital following Coronary Artery Bypass Graft surgery. In order to make my teaching suitable for the adult learner, I understood it had to be flexible, with regards to date and timing of the meeting. Use learning theories/ styles with the emphasis on discussion and negotiation and place them in control as this contributes to the fundamental system of life long learning. Recognizing the individual is also extremely important, as understanding their individual needs

    Chapter 11 Bankruptcy Lawyers
    Chapter 11 bankruptcy lawyers are experienced, skilled, and knowledgeable in the area of Chapter 11 bankruptcy law of the United States Bankruptcy Code. They assess your financial situation thoroughly and make recommendations based on your special needs and goals.Also referred to as business reorganization bankruptcy, Chapter 11 bankruptcy is possibly the most complicated and lengthy type of bankruptcy. It allows the company management (the debtor) to continue to run the day-to-day business operations and reorganize its financial affairs. But the bankruptcy court must approve all major company decisions.If you are considering filing for Chapter 11 bankruptcy, there are many things that you should consider. The first step to take is to contact a reputable Chapter 11 bankruptcy lawyer, because filing bankruptcy is a step that could have an unfavorable effect on your business, particularly if your bankruptcy is not handled suitably. Since Chapter 11 bankruptcy falls under federal law, consulting a lawyer is very useful for those unfamiliar with the complications of federal law.Most lawyers give you a free initial consultation to review your financial situation and offer legal advice on the best course of action. Generally, Chapter 11 requires the lawyer to represent you for up to five years. On your first visit to the lawyer's office, you should bring a list of everyone that you owe. This list should include all medical bills, taxes, credit cards, and personal loans. The better the information that you give to your Chapter 11 lawyers, the better their advice will be.Finding a Chapter 11 bankruptcy lawyer is a very easy process. The mos
    If these are covered in a logical order, then an effective teaching with positive outcomes should occur.

    To ensure this occurs, a process known, as APIE should be followed. If you Assess, Plan, Implement and evaluate, then your teachings effectiveness is measurable.

    One of the most important factors is to decide what to base your teaching on and identify your target audience, learning environment, barriers to learning and relevant policies.

    My teaching was based upon Cardiac rehabilitation with regards to exercise, targeting adults from a multi cultural society who were due to be discharged from hospital following Coronary Artery Bypass Graft surgery. In order to make my teaching suitable for the adult learner, I understood it had to be flexible, with regards to date and timing of the meeting. Use learning theories/ styles with the emphasis on discussion and negotiation and place them in control as this contributes to the fundamental system of life long learning. Recognizing the individual is also extremely important, as understanding their individual needs is imperative. According to Hudson 1968, research has been carried out by psychologists to highlight the different ways in which we approach and process information. However, due to the nature of the teaching, it was extremely important for me to maintain a degree of control, in order to guide patients through an uneventful recovery.

    I planned for the teaching to take place within the hospital administration sections seminar rooms, in a hope to reduce the number of distractions and attempt to increase the individual's attention span and concentrate on planning for discharge.

    My teaching was linked to the following policies, National service framework - cardiac rehabilitation, NHS plan - working in partnership with patients and care delivery in the 21st century.

    The National service framework is the most prevalent. This details the need for client education and stresses the importance of prevention (DOH 2000). The first four standards emphasize the importance of prevention and educating clients with regards to healthy eating, increasing physical activity, reducing obesity and the percentage of smokers in society. Standard 12, discusses the need for education prior to discharge for patients whom have been admitted and diagnosed with Coronary Heart disease.

    With my target group and teaching environment identified, I proceeded to identify potential barriers to learning, with communication being my priority. I had to ensure that English was spoken and understood clearly amongst the patients, which in this case was; otherwise provisions for an interpreter would have been arranged. Ensuring patients with a hearing impairment, would hear me, I would speak slowly, loudly and clearly and patients with a visual impairment could see me. Handouts would be made available in large print and on audiotape. The less abled amongst the group would be accompanied by nursing staff. The seminar room was accessible for all, including wheelchair users.

    Having covered all aspects of the initial planning stages, I devised a structured and detailed teaching plan incorporating the teaching methods to be used and aims and objectives for the session. The aims and objectives were to be specific, measurable, attainable and recordable targets. I finalized the time scale for the teaching and all relevant handouts (copy enclosed for your perusal), well in advance. I had the teaching proof read by an independent source, to ensure it was clear and precise.

    Access to the seminar room, was arranged in advance, so I could arrange the furniture accordingly and remove any potential communication barriers (Maslow 1964 cited in Atkinson etal 1987)).

    On the day of the teaching, I arrived early, to ensure everything was in place, greeting patients as they arrived, in attempt to put them at ease. Once everyone had arrived, I welcomed them and explained who I was, exactly what my role entailed and what my plans for the session were. My objectives were:

    1. For the patients to understand what exercises they could do and over what duration.

    2. Know the underpinning knowledge and the positive/negative effects.

    3. For everyone to feel comfortable with one another and to ask questions at any time.

    The teaching followed an active format, with group participation and demonstrations and knowledge at the same time. The teaching session was based upon the Social learning theory and the cognitive approach. The social learning theory was most relevant due to its components of positive and negative reinforcement and imitation. When learning within the group situation, individuals often can feel intimidated by others, however if all patients worked together, then they copied each other, imitated and internalized with one another. This was a positive outcome from the participation perspective of the session, however the patient or patients who began to stray from the exercise regime for example, exercised more than was recommended, then their recovery had a possibility of being delayed and other patients sometimes imitated this behavior or felt belittled and depressed as they couldn't exercise as much or as often. In order to reduce these factors, positive and negative reinforcement were used. Patients were praised on their achievements and progression and a more negative approac

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